Dwevelie Gaspard
Orlando,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Facilites Maintenace Coordinator
Marriott Grande Vista
Orlando, FL
05.2023 - Current
- Facilitated communication between different departments in order to resolve issues quickly.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Analyze guest satisfaction surveys and create reports by using the data.
- Assist the Director/Assistant Chief of Engineering by listing high-frequency and repetitive work orders.
- Assisting contractors with signing in/out and assigning projects.
- Prepared and distribute documents and reports to on-site technicians daily. Referred data and information to the appropriate parties.
- Analyze, update, and maintain data on spreadsheets and appropriate computer programs.
- Receive incoming calls, emails, work orders, while communicating and dispatching to the appropriate personnel.
Attractions Attendant
Universal Studios Orlando
1000 Universal Studios Plaza , FL
05.2009 - 10.2023
- Resolved guest issues by identifying the source of the complaint and formulating corrective action with the supervisor and leads.
- Engaged safety devices and monitored attractions during operation to reduce safety risks.
- Followed posted height and age restrictions, and denied access to the attraction for guests under the minimum requirements.
- Latched the safety gate after guests entered and exited, to avoid unauthorized access to the attraction area.
- Ascertained the wants and needs of guests, and developed games and attractions to facilitate enjoyment.
- Conduct an inventory to make sure supplies are always there.
- Communicate with technicians regarding broken elements via telecommunication devices.
- Resolved guest issues by identifying the source of the complaint and formulating corrective action with the supervisor.
- Train new hires on safety and guest service protocols.
Education
Associate of Arts -
Valencia College
Orlando, FL05.2013
Skills
- Verbal and written communication
- Customer service
- Team training
- Operational efficiency and safety
- Multitasking and organization
- Vendor coordination
- Data entry
- Adaptability and flexibility
- Analytics
- Microsoft Office Professional
Accomplishments
Bravo winner. Out of forty eight attractions at universal and thousands of employees I was picked as the best team member of the quarter.
Timeline
Facilites Maintenace Coordinator
Marriott Grande Vista
05.2023 - Current
Attractions Attendant
Universal Studios Orlando
05.2009 - 10.2023
Associate of Arts -
Valencia College
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