Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dwight Bearden

Memphis,TN

Summary

Dynamic project management professional with a proven track record at DisplayMax Merchandising Services, excelling in project execution and conflict management. Successfully boosted team productivity through agile methodologies, delivering high client satisfaction. Adept at relationship building and coaching, fostering a collaborative environment that drives project success and enhances team performance. Proven ability to manage complex projects, adapt to changing requirements, and deliver on time. Skilled in team collaboration, conflict resolution, and strategic planning. Known for reliability, flexibility, and results-driven approach.

Overview

12
12
years of professional experience

Work History

Team Leader - Project Management

DisplayMax Merchandising Services
10.2021 - Current
  • Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
  • Boosted team productivity by implementing agile methodologies that streamlined workflows and enhanced collaboration.
  • Coordinated with stakeholders to identify project requirements, aligning goals and expectations for successful results.
  • Streamlined project management processes for increased team efficiency and improved project outcomes.
  • Resolved conflicts within the team diplomatically, fostering a positive work environment conducive to productivity and innovation.
  • Delivered successful projects by leading cross-functional teams and effectively managing resources.
  • Planned, designed, and scheduled phases for large projects.

Office Manager

National Toxicology Specialists
06.2017 - 09.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Customer Service Manager

Abra Auto Body
02.2015 - 06.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

Store Manager

Dollar General
10.2013 - 02.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

BBA - Business Administration

Strayer University
Memphis
05-2018

High School Diploma -

Mitchell High School
Memphis, TN
05-2013

Skills

  • Project scheduling
  • Scope management
  • Task delegation
  • Meeting facilitation
  • Relationship building
  • Customer relations
  • Client relations
  • Coaching and mentoring
  • Staff management
  • Processes and procedures
  • Project management
  • Conflict management
  • Document management
  • Productivity improvement
  • Project planning
  • Client rapport

Languages

English
Full Professional

Timeline

Team Leader - Project Management

DisplayMax Merchandising Services
10.2021 - Current

Office Manager

National Toxicology Specialists
06.2017 - 09.2021

Customer Service Manager

Abra Auto Body
02.2015 - 06.2017

Store Manager

Dollar General
10.2013 - 02.2015

BBA - Business Administration

Strayer University

High School Diploma -

Mitchell High School

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