Dwight Brandon
Wooster,OH
Summary
Highly skilled Senior Customer Service Agent with relevant background in managing customer expectations, addressing inquiries, and resolving conflicts. Known for maintaining professionalism under pressure while ensuring customer satisfaction. Strengths include strong communication skills and the ability to empathize with customers. Previous roles have highlighted dedication to customer retention and loyalty through proactive problem resolution.
Overview
27
27
years of professional experience
Work History
Senior Customer Service Agent
Federal Express
Bedford Heights, Ohio
04.1997 - Current
- Resolved customer complaints via phone and email.
- Utilized excellent customer service skills to ensure satisfaction of all customers.
- Advised customers on product features and services best suited to their needs.
- Assisted in training new Customer Service Agents on proper procedures and protocols.
- Responded promptly to general inquiries from customers via telephone or email.
- Run a belt with over sixty routes.
- Efficiently fix problem packages and get them to the customer.
Education
GED -
South St School
Niagara Falls, NY01-1993
Skills
- Complaint Handling
- Complaint resolution
- Staff Training
- Process Improvement
- Customer Support
Timeline
Senior Customer Service Agent
Federal Express
04.1997 - Current
GED -
South St School
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