Summary
Overview
Work History
Education
Skills
Certification
Activities
References
Timeline
Generic

DWIGHT A. GORDON

Queen Creek,Arizona

Summary

Dynamic Program Manager with extensive experience at U.S. Customs & Border Protection, excelling in project management and data analysis. Proven track record in enhancing operational efficiency and stakeholder engagement. Adept at navigating HR compliance and implementing strategic initiatives, driving significant improvements in workforce effectiveness and organizational alignment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Manager (Workforce Section) (GS-0343-13)

U.S Customs & Border Protection
Tucson, Arizona
03.2018 - Current
  • Advised on staffing strategies, including reassignments and temporary promotions.
  • Executed projects to assess operational effectiveness through data-driven analysis.
  • Collaborated with managers during hiring phases and merit promotions.
  • Developed process improvement workflows using flowcharts and spreadsheets.
  • Analyzed tasks, producing comprehensive reports on special initiative findings.
  • Facilitated training sessions for supervisors on HR-related topics.
  • Collaborated with management to draft position descriptions aligned with organizational roles.
  • Presented budget updates to stakeholders, ensuring informed decision-making.
  • Supervised daily operations to ensure team productivity and efficiency.
  • Trained new employees on procedures and best practices.
  • Resolved employee conflicts and fostered a positive work environment.

Program Manager

Professional Management Enterprise
Indianapolis, Indiana
10.2016 - 03.2018
  • Conducted research on federal policies to guide managers and HR staff.
  • Prepared reports and briefing papers with strategic recommendations.
  • Administered Merit Promotion policy for internal placement actions.
  • Ensured adherence to OPM policies during selection processes.
  • Reviewed HR action details to guarantee precise processing of personnel actions.
  • Input HRBE actions for new recruits, reassignments, details, and retirements.
  • Facilitated weekly meetings with Program Management Offices to address HR needs.
  • Monitored administrative functions and prepared reports utilizing various databases.

Human Resource Associate

STG International
02.2016 - 11.2016
  • Supported Customer Service Center by addressing HRM inquiries from staff and public.
  • Retrieved and manipulated personnel data for reports used by HR Specialists and managers.
  • Ensured compliance with regulations for all requested HR actions.
  • Prepared and completed various Human Resources documentation.
  • Analyzed budget proposals to align with organizational objectives.
  • Identified trends through program data analysis to inform strategic decisions.
  • Collaborated with teams to enhance program strategies and initiatives.
  • Conducted quality assurance to validate data accuracy and assess program effectiveness.

HR Administrative Specialist

Republic Airways
08.2015 - 02.2016
  • Served as the primary advisor to the Manager of Republic Airways for all unit administrative support functions.
  • Provides advice and/or resolves complex issues for areas which may include recruitment and placement, classification and position management, benefits, learning and development, or labor/employee relations.
  • Labor and Management Employee Relations: Advises and counsels managers and supervisors regarding employee relations, labor relations, performance management, leave administration, and incentive and performance awards.
  • Biggest project was managing the AMT program for the entire company. Organized and developed tracking system to keep track of over 750+ mechanics which helped the company receive the Diamond award for 100% participation.

IT Project Assistant

Aztec Engineering
03.2015 - 08.2015
  • Responsible for processing all new employee files and ensuring that all required forms are initiated.
  • Updated employee record information and entered data into database.
  • Maintained and accurately updated file system.
  • Made travel arrangements in accordance with appropriate travel regulations for employees.
  • Processed travel documents, and prepared various documents for signature.
  • Provides effective Information Technology (IT) support of legacy mainframe system support and assists other team members in a variety of complex technical IT problems.
  • Monitors and resolves production abends; analyzes, diagnoses, and recovers failed systems; provides on call support /user support as needed.

Quality Analyst

Alcoa/Forged Metals
06.2013 - 01.2015
  • Performed dimensional and visual inspection on resale product.
  • Worked with Vendors such as Samsung, GE, Rolls Royce and Solar Turbines.
  • Identified and supported the resolution in quality-related problems identified by the customer, supplier or from within the company.
  • Reviewed customer purchase orders/contracts to identify quality requirements pertaining to contracts, as required.
  • Coordinated customer Source Inspection and/or performs Designated Source Quality Representative functions for various customer, as required.
  • Responded to customer requests for corrective and preventive actions in a timely manner by investigating and determining root cause, corrective and preventive measures to eliminate and preclude deficiencies.
  • Coordinate team efforts and monitors trends, as required.

Education

Bachelor of Science - Human Resource Management

Biola University
La Mirada, CA
05.2015

Associate of Arts - Liberal Arts

Victor Valley College
Victorville, CA
06.2009

Skills

  • Microsoft Office Suite
  • Data analysis and visualization
  • Project management
  • Stakeholder engagement
  • Human resources compliance
  • Strategic thinking
  • Conflict resolution
  • Attention to detail
  • SAP implementation and support
  • Problem resolution

Certification

  • SHRM-CP, 11/2025
  • SHRM-Assurance of Learning, 12/14
  • Comp Tia Project+, 12/14
  • Comp Tia Security +, 04/14

Activities

  • Member of Professional Club, Niigata Albirex (Japan), 08/11 - 07/12
  • Team Captain 1st Team All Japan, NCAA Division One University of California Riverside & Biola University Men's Basketball Team, 08/09 - 06/11

References

References available upon request.

Timeline

Program Manager (Workforce Section) (GS-0343-13)

U.S Customs & Border Protection
03.2018 - Current

Program Manager

Professional Management Enterprise
10.2016 - 03.2018

Human Resource Associate

STG International
02.2016 - 11.2016

HR Administrative Specialist

Republic Airways
08.2015 - 02.2016

IT Project Assistant

Aztec Engineering
03.2015 - 08.2015

Quality Analyst

Alcoa/Forged Metals
06.2013 - 01.2015

Bachelor of Science - Human Resource Management

Biola University

Associate of Arts - Liberal Arts

Victor Valley College

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