Dwight Hicks
Smithfield,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in the Tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Supervisors of Technical Support
Alclear LLC
01.2023 - Current
- Fixed Verify-ID machines
- Promotion within two months of being with company
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Service Representative
CustomerHD
03.2021 - 04.2022
- Responded to over 80 calls during day about customer requests for products, services, and company information
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Apple Technical Support Representative
Conduent
11.2018 - 12.2019
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered excellent customer service,excelled to Cap 2 by actively listening to customers' needs and empathically discussing solutions
Education
Bachelor Of Film And Television - Film And Video Production
Full Sail University
Winter Park, FL10.2023
Skills
- Cash Handling
- Store Operations
- Great Attitude
- Communication Skills
- Customer Service Skills
- Results-Driven
- Communicate With Customers
- Good Judgment
- Ability To Lift
- Standard Operating Procedures
- Business Acumen
- Retail Management Experience
- Company Policies And Procedures
- Forklift Certified
- Internal And External Communications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Supervisors of Technical Support
Alclear LLC
01.2023 - Current
Customer Service Representative
CustomerHD
03.2021 - 04.2022
Apple Technical Support Representative
Conduent
11.2018 - 12.2019
Bachelor Of Film And Television - Film And Video Production
Full Sail University