DWIGHT JOHNSON
Lenexa,Kansas
Summary
Want to be a member of a company that wants to make a statement in their industry. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. A company that wants a person who is proficient in customer service best practices and related options. A customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Has position for a Strong leader and problem-solver dedicated to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Automobile Sales
Mercedes Benz of Kansas City
06.2016 - 03.2021
- Organized test drives for interested clients, resulting in higher chances of closing sales deals., Offered Financial products, Explaining Rates, Credit, identify how it effects payment, to support Clients needs, Effectively present the automobiles, F & I Products & Services, and the company, Apply the 300% rule.
- Proactively sought referrals from satisfied clients, significantly expanding reach.
- Assisted customers in making informed decisions by offering detailed information on various automobile models.
- Expanded client base through effective networking and promotional events, driving business growth.
Realtor
Realty Executives Classic
10.2003 - 06.2016
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring positive experience overall.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Automobile Sales
Jay Wolfe Acura
09.2015 - 05.2016
- Meet and Greet Clients, Selling Financial products, Explaining Rates, Credit, and how it effects payment, Accompany Clients on test drives, Identify Clients needs, Effectively present automobiles, F & I Products & Services, and company, Apply 300% rule, Log in and Follow up with existing and potential customers to generate leads and close sales, Keeping up to date with new products, features, Inventory, Technology, and accessories available, Manage customer delivery
- Achieved consistent sales growth by analyzing market trends and adapting strategies accordingly.
- Boosted customer satisfaction by providing exceptional service and addressing their needs promptly.
- Enhanced overall customer experience by offering tailored solutions based on individual preferences and budgets.
CEO/CFO
Creative Capital Investment Bancers
02.1990 - 01.2010
- Achieved company growth by 40% implementing strategic plans and streamlining operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Drove profitability with thorough financial analysis and strategic decision making.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
Education
Bachelor of Science - Business Administration And Management
UNIVERISTY OF IOWA
IOWA CITY, IOWA05.1979
Associate of Science - Business Administration And Management
MORRISTOWN COLLEGE
MORRISTOWN, TENNESSEE01.1977
High School Diploma -
FLINT NORTHEN HIGH SCHOOL
FLINT, MICHIGAN01.1974
Skills
- Goal-oriented mindset
- Strong negotiation
- Sales Strategies
- Customer Service
- Team Collaboration
- Goal-Oriented
- Relationship Building
- Customer Relationship Management
- Goal Setting
- Follow-up skills
- Sales and Marketing
- Issue Resolution
Timeline
Automobile Sales
Mercedes Benz of Kansas City
06.2016 - 03.2021
Automobile Sales
Jay Wolfe Acura
09.2015 - 05.2016
Realtor
Realty Executives Classic
10.2003 - 06.2016
CEO/CFO
Creative Capital Investment Bancers
02.1990 - 01.2010
Bachelor of Science - Business Administration And Management
UNIVERISTY OF IOWA
Associate of Science - Business Administration And Management
MORRISTOWN COLLEGE
High School Diploma -
FLINT NORTHEN HIGH SCHOOL
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