Dwight Johnson

Served as a mandatory reporter to CPS & Family Advocacy as prescribed by local policy in the case of suspected incidences of child abused and neglect
• Monitored academic progress of athletes to ensure eligibility and academic success.
• Recruited and evaluated potential student-athletes, aligning team needs with talent acquisition.
• Engaged with the community through outreach programs, clinics, and promotional events.
• Developed training and exercise programs to meet individual requirements and team play strategies.
• Imparted team and game rules with authority and clarity, which improved understanding and reduced fouls.
• Worked with boosters, parents, and school administrators to handle support functions.
• Conducted regular team meetings to set goals, review progress, and address concerns.
• Implemented crisis intervention strategies when needed to deescalate situations involving aggressive behaviors.
• Supported families of athletes by offering guidance on managing challenging behaviors.
• Provided transportation for athletes attending practices with approval of facility and guardians

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Updated customer accounts, addresses and contact information within call management databases.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

• Visited potential and current customers at their homes.
• Demonstrated product features to align with customer needs.
• Sold products and services in field the for AT&T
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Identified customer needs by asking questions and advising on best solutions.

• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Wiped down tables and equipment, swept and refilled stock.
• Served food quickly for positive guest experiences.
• Interacted pleasantly with guests to deliver quality customer service.
• Warmly greeted visitors to promote great customer service and positive ordering experience.

• Switched the flooring for the Detroit Pistons and Red Wings
• Recognized by management for providing exceptional customer service.
• Understood and followed oral and written directions.
• Assisted with customer requests and answered questions to improve satisfaction.

• Lifted trash containers and climbed in and out of trucks without limitation and without injury or reduced effectiveness or speed.
• Dumped containers completely, left customer's location clean and free of debris, securely closed containers and prevented containers from inhibiting traffic flow.
• Gathered garbage from residential buildings, businesses and other facilities to dispose of in garbage truck.

• Recovered clothing items from fitting rooms and returned to specified department areas.
• Performed stock processing by filling and stocking floor racks and backstock racks.
• Facilitated positive guest experiences by promptly locating desired items for customers.
• Communicated item availability with retail team members and shoppers.