DWIGHT KAPPL
Salem,OR
Summary
Results-oriented IT Specialist with a strong background in cybersecurity. Currently excelling as an IT Specialist at Indian Health Services, demonstrating proficiency in independent problem-solving, meticulous documentation, and collaborative cross-functional teamwork. Proven expertise in infrastructure setup, vulnerability mitigation, and ServiceNow ticketing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Specialist
Indian Health Services
12.2022 - Current
- Efficiently address concerns and resolve issues with customers and external contractors through prompt and effective communication, both via phone and in-person interactions
- Develop training programs that cater to a diverse range of individuals, considering varying skill levels and proficiency, to ensure inclusivity and effectiveness
- Collaborated with supervisors to formulate strategic action plans aimed at enhancing productivity and achieving alignment with our mission statement
- Successfully implement system updates/upgrades in accordance with the specifications provided by upper-level management
Education
Bachelor of Science - Applied Computer Science Cyber Security
Oregon State University
Corvallis, OR06-2022
Cyber Security Certification -
Oregon State University
Corvallis, OR06-2022
Skills
- Health Records Management Systems
- Computer/Server Deployment and Imaging
- Microsoft Office (Excel, Visio, Outlook)
- Technical reporting
- System design and deployment
- Technical issue analysis
- Application installations
- System upgrades
- Troubleshooting and Diagnostics
- Network administration
- Application support
- IT risk management
Accomplishments
- Portland Area Directors Award, Customer Service, 2023
- Western Oregon Service Unit Chemawa Star, 2024
- Collaborated with the executive team in the development of a clinic wide SharePoint Site to satisfy Share holders number one request.
Certification
- Comptia Security+, 2022
- Comptia Cyber Security Analyst, in Progress
- Contracting Officer Representative, 2025
- Comptia CySA+, Expected April 2025
Timeline
IT Specialist
Indian Health Services
12.2022 - Current
Bachelor of Science - Applied Computer Science Cyber Security
Oregon State University
Cyber Security Certification -
Oregon State University
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