Dwight Miller
Orange,CA
Summary
Dedicated and detail-oriented, I excel in leadership roles and as a valuable team contributor. Throughout my career, I have consistently achieved success as an athlete, Quality Control team leader, and business owner. As a student-athlete, I earned numerous academic and athletic accolades, demonstrating my commitment to excellence at The University of Tennessee and as a basketball champion. With my experience in Supply Chain and Logistics Analysis I have honed my attention to detail, customer support, and conflict resolution skill set. I possess strong analytical abilities and quickly identify and resolve issues independently or collaboratively.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
Samsung LPS Reverse Logistics
08.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Managed cross-functional teams for efficient project execution and timely completion.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Improved order accuracy through meticulous data entry and verification processes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.
- Improved warehouse efficiency by redesigning layout for smoother flow of goods.
- Developed training programs for new hires, significantly improving their understanding of logistics operations.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Built and established relationships with staff and vendors.
- Monitored performance of logistics operations to identify areas for improvement.
- Monitored and adjusted inventory levels according to demand.
- Updated and maintained databases to track shipments and inventory.
- Prepared and presented reports to management on logistics performance.
- Created reports to provide insights into logistics operations and performance.
- Managed inventory levels to verify availability of stock for customer orders.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Identified opportunities for inventory reductions.
- Implemented systems and procedures for accurate data collection and reporting.
- Implemented and developed supply chain strategies to optimize efficiency.
- Studied data to identify trends and patterns in transportation activity.
- Strategized best methods and tactics for efficient storage and handling of materials.
Owner/Operator
Modern Griot LLC
01.2015 - Current
- Worked with clients to create their ideal meal and setting
- Managed a team of chefs that ranged from 2 to 20 to cater events ranging from small intimate settings to larger events of 2,000 people
- Adjusted tactics to accommodate sudden changes by clients
- Managed meal prep for 100 clients serving weekly lunches after they chose from weekly offerings
- I can stick to strict budgets and timelines without sacrificing quality
- Managed and created a grassroots brand that has gained notoriety with influential and celebrity clients
Quality Control
Samsung CSD CE Product Support
06.2021 - 08.2023
- Assess damages and assign a grade that notes whether the unit will be resold or scrapped
- Coordinate inbound and outbound processes that prepare large household appliances for resale
- Managed a team of Quality Control associates and formulated strategic plans to complete daily tasks safely and efficiently
- Responsible for handling 700 SKUs across 12 different commodity types
- Communicated with global teams and gave daily reports on the status of pending and completed workload
- Managed records of claims and losses to protect brand equity
- Worked daily with SAP and M-Pass to track and update stock inventory
- Managed various rework projects to upgrade factory presets
- Cleared a queue of over 16,000 pending units and reduced the cumulative backlog to zero
- Conducted quality control checks on completed repairs, guaranteeing customer satisfaction.
- Conducted comprehensive quality control checks to minimize discrepancies in final datasets.
- Implemented quality control measures to reduce defects and improve customer satisfaction.
- Trained line personnel on quality control procedures.
- Followed strict quality control processes and procedures to meet high standards.
- Implemented quality control measures for superior product output and customer satisfaction.
- Developed quality control checklist for each product category, standardizing inspection process.
- Trained subordinates on quality control within critical databases.
- Developed and enforced quality control procedures, ensuring high standards were maintained.
- Reduced error rates by implementing robust quality control measures within critical processes.
- Ensured accurate diagnoses with thorough quality control procedures and diligent recordkeeping.
- Assisted with quality control audits.
- Ensured quality control by thoroughly inspecting products and packaging before shipment.
- Implemented quality control measures, resulting in consistent product excellence.
- Streamlined workflow processes for faster turnaround times, implementing thorough quality control measures.
- Recorded steps of quality control procedures.
- Provided quality control and eliminated downtime to maximize revenue.
- Reviewed charts weekly to complete quality control checks.
- Implemented quality control measures to identify potential problems before they impacted deliveries.
- Spearheaded quality control initiatives aimed at reducing errors in test reports.
- Implemented quality control measures to ensure accurate and timely claim processing.
Line Cook
Star Provisions Market and Café
03.2017 - 06.2021
- Prepared eye-catching and satisfying dishes using fresh and seasonal ingredients
- Remained calm during serial rushes and special occasions
- Created and executed new menu items
- Prepared ingredients to ensure a smooth service
- Personally maintained tools necessary for job daily
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
Event Chef
Bold Events and Design
01.2015 - 01.2017
- Clients I was the lead chef who delegated tasks to a team of up to 20 chefs
- Catered events for celebrity clients
- Ensured the quality of dishes before they were put on display
- I delivered food for 1,000 guests at a music event in Atlanta
- Transported food from the prep kitchen to the venue
- Created checklists to ensure that all supplies and equipment were accounted for
Education
Bachelor of Psychology -
University of Tennessee
Knoxville, Tennessee05.2013
Associates Business Management -
Midland College
Midland, Texas05.2011
Skills
- SAP
- Leadership
- NERP
- Data Analytics
- Team player
- Excellent Time Management Skills
- Conflict Management
- Public Speaking
- Microsoft Office
- Written communication
- Quality Control
- Supply Chain Management
- Inventory Management
- Team Management
- Process Improvement
- Customer Service
Timeline
Logistics Coordinator
Samsung LPS Reverse Logistics
08.2023 - Current
Quality Control
Samsung CSD CE Product Support
06.2021 - 08.2023
Line Cook
Star Provisions Market and Café
03.2017 - 06.2021
Owner/Operator
Modern Griot LLC
01.2015 - Current
Event Chef
Bold Events and Design
01.2015 - 01.2017
Associates Business Management -
Midland College
Bachelor of Psychology -
University of Tennessee
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