Dwight Miller
Sterling Heights,MI
Summary
Results-oriented Operations Supervisor known for high productivity and efficient task completion. Specialize in risk assessment, emergency response planning, and team leadership. Excels in communication, problem-solving, and adaptability to ensure safety and security in all operations. Skilled in crisis management, team leadership, and risk assessment, consistently enhancing security operations. Demonstrated ability to improve response strategies and streamline surveillance protocols, significantly reducing security incidents and ensuring compliance with regulatory standards.
Overview
30
30
years of professional experience
Work History
Operations Supervisor
Securitas Security Services
Sterling Heights, MI
12.2024 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Maintained accurate records of employee attendance and performance reviews.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
Security Sergeant
Corewell Health
Troy, MI
05.2015 - 06.2024
- Evaluated existing security systems for effectiveness, and implemented changes where necessary.
- Resolved conflicts between employees or customers in a professional manner.
- Assisted with the preparation of shift schedules for assigned personnel, and monitored their performance during shifts.
- Responded to emergency situations such as medical emergencies, fires, hazardous materials incidents, bomb threats, and civil disturbances.
- Supervised assigned personnel to ensure adherence to departmental policies and procedures.
- Conducted investigations into suspicious activities, disturbances, thefts, and violations of laws or regulations.
- Investigated criminal acts occurring on company property, in cooperation with police departments.
Field Operations Supervisor
Guardian Systems
Southfield, MI
08.2012 - 05.2015
- Analyzed data from surveys and reports to identify areas for process optimization.
- Conducted regular meetings with the field operations staff to review job expectations, performance metrics, and employee development plans.
- Trained new employees on job duties, safety protocols, and customer service standards.
- Supervised field operations staff to ensure compliance with company policies and procedures.
- Executive Protection Services: Provided personnel protection services for domestic Very Important Person(s) (VIP's)
Police Officer
City of Sterling Heights
Troy, MI
06.2004 - 08.2012
- Patrolled assigned areas to detect and prevent criminal activity.
- Provided testimony in court when necessary concerning investigations conducted.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Responded to emergency calls for service and provided assistance as needed.
- Investigated suspicious persons or activities to determine if criminal activity was present.
Police Officer
City of Detroit
Detroit, MI
06.1995 - 06.2004
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Answered calls and complaints while providing community-oriented police services to improve and enhance the quality of life community-wide.
- Executive Protection Services: Provided personnel protection services for domestic and international dignitaries.
Education
High School Diploma -
Bishop Borgess High School
Redford, MI05-1995
Some College (No Degree) - Criminal Justice
Oakland Community College
Bloomfield Hills, MISome College (No Degree) - Criminology
Eastern Michigan University
Ypsilanti, MISkills
- CPR/First Aid certified
- De-Escalation Techniques
- Administrative Oversight
- Report writing skills
- Skilled in conflict resolution
- Investigative procedures
- Criminal Law
- AED certified
- Crime Prevention
- Emergency Response
- Executive Protection Services
- Budget administration
Timeline
Operations Supervisor
Securitas Security Services
12.2024 - Current
Security Sergeant
Corewell Health
05.2015 - 06.2024
Field Operations Supervisor
Guardian Systems
08.2012 - 05.2015
Police Officer
City of Sterling Heights
06.2004 - 08.2012
Police Officer
City of Detroit
06.1995 - 06.2004
High School Diploma -
Bishop Borgess High School
Some College (No Degree) - Criminal Justice
Oakland Community College
Some College (No Degree) - Criminology
Eastern Michigan University
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