DWIGHT MITCHELL

• Customer Service Excellence & Communication – Customer Service by engaging with commercial customers and DIY shoppers, providing clear and professional automotive advice and offering installation services.
• Leadership & Teamwork – Worked closely with store personnel and commercial accounts, ensuring smooth team collaboration and strong customer relationships.
• Metrics Mindedness & Process Orientation – Maintained efficient delivery operations, meeting time and accuracy goals while following company policies.
• Delivery Operations – Drove company-provided vehicles, ensuring safe and timely deliveries of automotive parts to commercial customers. Load and unload parts accurately per route schedules.
• Returns & Pickups – Collected returns, cores, and parts from nearby stores or outside vendors.
• Safety Compliance – Adhered to PPE (Personal Protective Equipment) guidelines and fleet safety policies to maintain a safe driving and working environment.
• Cash & Charge Transactions – Processed customer payments securely and in accordance with company policies.
• Product Knowledge & Fleet Maintenance – Stayed updated on promotions and automotive products through AutoZone systems. Maintain delivery vehicles and report any issues promptly.

• Tracked and report ATS/labor hours
• Assisted with production duties, train associates and verify SOP (standard operating procedure) compliance
• Ensured successful area performance through tracking and reporting metrics
• Assessed all aspects of associate work performance and provide timely and detailed feedback
• Participated in Operational Excellence initiatives
• Maintained a full understanding of workflow and daily production goals
• Reviewed and update SOP’s as required
• Ensured work areas remain clean and are properly equipped
• Identified and address safety hazards within the work area, and participate in safety initiatives
• Coached associates on ways to work safely at all times
• Ensured all job injuries are reported timely in accordance with established policies and procedures
• Provided vacation coverage for Area Managers

• Safely operate shuttle buses, adhering to all traffic laws and company schedules.
• Picked up and drop off passengers at designated locations (e.g., airport terminals, hotel, parking lots).
• Assisted passengers with luggage and provide a welcoming, professional experience.
• Performed pre-trip inspections, basic cleaning, fueling, and report maintenance issues.
• Provided information and directions to guests.
• Handled cash and electronic transactions accurately.
• Maintained professionalism and a positive attitude, even in varied weather conditions.
• Greeted customers, direct them to parking, and issue claim tickets.
• Safely parked and retrieve vehicles, checking for existing damage.
• Managed keys securely and process payments or vouchers.
• Kept parking areas clean, clear, and organized.