Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dwight R Williamson

Belle Chasse

Summary

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. To obtain employment with a company that offers a positive atmosphere to learn and implement my hands-on mentality, excellent presentation and organizational skills as well as clerical management skills that can contribute to the betterment of your organizations growth and success.

Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Technician

Folgers Coffee
01.2024 - Current
  • Operated and maintained equipment to ensure optimal performance in field operations.
  • Diagnosed technical issues, providing timely solutions to enhance operational efficiency.
  • Led training sessions for new technicians, fostering skill development and team collaboration.
  • Implemented process improvements that streamlined workflows and reduced downtime.
  • Collaborated with cross-functional teams to resolve equipment challenges promptly.
  • Conducted regular inspections and maintenance on machinery, ensuring compliance with safety standards.
  • Developed detailed reports on operational performance, identifying areas for improvement.
  • Mentored junior technicians, sharing expertise to enhance overall team competency.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.

WAREHOUSE SUPERVISOR/ADMINISTRATIVE ASSISTANT/LOGISTIC SPECIALIST

Asr/Domino Sugar
04.2016 - 12.2023
  • Ensured warehouse areas were clean, organized, and secure at all times.
  • Contributed to safe environment through continuous focus on housekeeping and safety.
  • Received and logged shipments into inventory to meet audit specifications.
  • Counted, sorted, or weighed products to verify receipt of items.
  • Assembled customer orders and built pallets for successful delivery.
  • Operated forklift and performed vehicle safety checks, reporting discrepancies to supervisor.
  • Prepared and maintained work records and reports of information such as employee time and wages, daily receipts, and inspection results.
  • Scheduled times of shipment and modes of transportation for materials.
  • Performed same work duties as those supervised, and performed more difficult and skilled tasks and assist in performance.
  • Examined stock to verify conformance to quality specifications.
  • Moved inventory into allocated spaces within warehouse.
  • Understood and utilized company-specific computer systems and software to direct and control workflow.
  • Coordinated with other departments to ensure timely delivery of goods.
  • Assisted in sweeping floors, storing equipment and various other warehouse maintenance tasks.
  • Organized and stocked inventory in the warehouse in accordance with company procedures.
  • Interacted with supervisors, leads and work groups to exchange information about immediate tasks.
  • Checked specifications of materials loaded and unloaded against information contained in work orders.
  • Assessed training needs of staff and arranged for and provided appropriate instruction.
  • Collaborated with workers and managers to solve work-related problems.
  • Maintained safe worked environment by monitoring safety procedures and equipment.
  • Participated in hiring process by reviewing credentials, conducting interviews, and making hiring decisions and recommendations.
  • Reviewed work throughout work process and at completion to check for proper performance.
  • Conducted staff meetings to relay general information or to address specific topics.
  • Estimated material, time and staffing requirements for projects, based on work orders, job specifications, and experience.
  • Planned work schedules and assigned duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
  • Recommended and initiated personnel actions, such as promotions, transfers, and disciplinary measures.
  • Resolved personnel problems, complaints, and formal grievances when possible and referred them to higher-level supervisors for resolution.
  • Inventoried supplies and requisition or purchase additional items, as necessary.
  • Transmitted and explained work orders to laborers.
  • Inspected equipment for wear and for conformance to specifications.
  • Counseled employees in work-related activities, personal growth, or career development.
  • Informed designated employees and departments of items loaded and problems encountered.
  • Examined freight to determine loading sequences.
  • Inspected job sites to determine extent of maintenance and repairs needed.
  • Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
  • Managed inventory control systems, optimizing stock levels and minimizing discrepancies.
  • Trained and mentored staff on best practices for equipment handling and safety procedures.
  • Implemented process improvements that enhanced productivity and reduced operational costs.
  • Developed shift schedules that maximized labor efficiency while meeting operational demands.
  • Coordinated shipping and receiving activities, ensuring timely order fulfillment and accuracy.
  • Monitored performance metrics, identifying areas for improvement in team productivity and safety compliance.
  • Led cross-functional teams in executing strategic initiatives that aligned with organizational goals.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.

PACKAGE HANDLER

UPS
04.2014 - 03.2016
  • Trained new employees on efficient handling techniques and warehouse procedures to promote safety and productivity.
  • Optimized package flow processes, reducing bottlenecks and improving overall throughput within the facility.
  • Collaborated with team members to streamline operations, enhancing communication and teamwork among staff.
  • Followed safety regulations to maintain safe work environment.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

TECH LEAD/SUPERVISOR

CREW BEST BUY
10.2008 - 09.2013
  • THEATER SALES REP, APPLE CERTIFIED SALESMAN
  • Set performance goals for staff members and helped teams meet important deadlines.
  • Implemented successful team-building initiatives to increase retention.
  • Tracked company inventory and noted item shortages for future product orders.
  • Notified employees of policy and procedure changes to promote overall compliance.
  • Received product deliveries and moved materials to designated workplace locations.
  • Resolved conflicts between team members and departments.
  • Delegated tasks to team members according to individual strengths.
  • Organized workflow tasks to prevent downtime and production gaps.
  • Motivated employees to reach highest professional potential.
  • Inspected work environment for health and safety hazards and reported findings to manager.
  • Trained new employees on company policies, procedures and work ethics.
  • Taught company procedures to new employees and increased progress by identifying areas of weakness.
  • Developed innovative strategies to maximize organizational efficiency.
  • Coordinated employee schedules according to availability and approved shift changes.
  • Streamlined workflow processes to reduce costs and improve productivity.
  • Conducted employee evaluations and documented overall progress.
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests.
  • Identified operational process inefficiencies to recommend necessary improvements.
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Implemented and developed operational standards, policies and procedures.
  • Facilitated month-end closing processes, invoicing and journal entries.
  • Executed productivity benchmarks across departments to maximize company revenue.
  • Administered annual operating and capital budget to facilitate profitability.
  • Conducted monthly meetings to create business plans to drive successful monthly business.
  • Represented business in marketplace and developed relationships with key accounts to promote and market business.
  • Developed existing team into high productivity, results-oriented unit through creative initiatives.
  • Communicated employee, customer and workplace needs to managers.
  • Assisted managers with employee recruitment and interviews.
  • Answered customer questions and made product recommendations according to needs.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Oversaw personnel to maintain adequate staffing and minimize overtime.
  • Developed training modules and documentation to train staff.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Implemented revenue strategies through statistical analysis.
  • Led and directed team members on effective methods, operations and procedures
  • Operated diagnostic tools and equipment to troubleshoot technical issues efficiently.
  • Collaborated with team members to enhance product knowledge and customer service skills.
  • Trained new technicians on operational procedures and best practices for service excellence.
  • Streamlined repair processes, reducing turnaround times for customer service requests.
  • Oversaw equipment maintenance schedules to ensure optimal performance and reliability.
  • Implemented quality control measures that improved overall service satisfaction rates.
  • Mentored junior technicians, fostering skill development and promoting a collaborative work environment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Education

Marketing and Communications

Southeastern Louisiana University
Hammond, LA
01.2010

Skills

  • Continuous Improvement Strategies
  • Order Picking and Processing
  • Auditing Standards
  • Customer Needs Assessments
  • Monthly Inventory
  • Workplace Safety
  • Inspect Cargo
  • Workload Delegation
  • Commercial Vehicle Operation
  • Customer Service
  • Shipping and Packaging
  • Customer Order Fulfillment
  • Forklift Operation
  • Product Availability
  • Customer Satisfaction
  • Inventory Records
  • Utilization Reporting
  • Inventory Control
  • Policy Adherence
  • Quarterly Reviews
  • OSHA Standards
  • Equipment Inspection
  • Team Collaboration
  • Inventory Databases
  • Production Targets
  • Software Applications
  • Product Inspection
  • Transfer Procedures
  • Federal Regulations
  • Verbal and Written Communication
  • Hazardous Material Safety
  • Microsoft Office
  • Materials and Goods Coordination
  • Good Manufacturing Policies
  • Conveyor Systems
  • Pallet Management
  • Cleaning and Organization
  • Supply Management
  • Equipment Troubleshooting
  • Order Management
  • Business Operations
  • Loss Prevention Strategies
  • Taking Inventory
  • Pattern Recognition
  • Scaffolding Safety
  • Organize Merchandise
  • Administrative Support
  • Accounts Payable and Accounts Receivable
  • Logging
  • Recordkeeping
  • Stock Rotation
  • Product Identification
  • Safety Violations
  • Inventory Tracking and Storage
  • General Housekeeping
  • Corrective Actions
  • Production Deadlines
  • Warehouse Safety
  • Process Improvement
  • Paperwork Processing
  • Improving Product Quality
  • Inventory Cycle Counting
  • Proper Storage Procedures
  • Office Equipment
  • Performance Goals
  • Monthly Audits
  • Order Verification
  • Daily Logs
  • Production Lines
  • Spreadsheet Tracking
  • Team Meetings
  • Materials Requisition
  • Maintaining Quality Assurance Standards
  • Records Accuracy
  • Team Supervision
  • Supply Tracking
  • Industry Best Practices
  • Company Guidelines
  • New Hire Onboarding
  • Reporting Requirements
  • Package Shipment
  • Hand Tools and Machinery
  • Basic Repairs
  • Database Maintenance
  • Documentation
  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Quality control
  • Mechanical Knowledge
  • Preventive Maintenance
  • Documentation and reporting
  • Equipment maintenance
  • System troubleshooting
  • Repair services

Accomplishments

  • Collaborated with team of 4 in the development of can sealers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.

Certification

  • CMRT - Certified Maintenance and Reliability Technician
  • CME - Certified Maintenance Employee

Timeline

Technician

Folgers Coffee
01.2024 - Current

WAREHOUSE SUPERVISOR/ADMINISTRATIVE ASSISTANT/LOGISTIC SPECIALIST

Asr/Domino Sugar
04.2016 - 12.2023

PACKAGE HANDLER

UPS
04.2014 - 03.2016

TECH LEAD/SUPERVISOR

CREW BEST BUY
10.2008 - 09.2013

Marketing and Communications

Southeastern Louisiana University

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