Dwight Scruggs Jr.
Huntsville,AL
Summary
I am a hard working, detailed oriented person. I am a fast learner and pride myself on giving my all at anything I put my mind to. I am very reliable and work well with others. I have worked and managed in multiple careers. I do think the overall constant in everything I have done is providing great customer service and communication. Whether it was managing my team in the restaurant business or selling product while working as a Finance Manager. The integrity and focus was and still is the same. I work well with technology, and am proficient in microsoft office. I find pride in never making the same mistake twice and adapting well to whatever the situation calls for. Professionalism and communication is the cornerstone of everything that I do. Working well with others and a team to accomplish the goal at hand is something I also find great joy in. I am willing to work remotely or in person. I think I would be a great addition to your team.
Overview
19
19
years of professional experience
Work History
Finance Manager
Century Bmw
Huntsville, AL
08.2019 - 09.2024
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Identified interest rates and loan terms by reviewing and analyzing client credit.
- Assessed client needs and developed specific strategies to establish financial capabilities.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Funded deals efficiently and economically by using different funding platforms.
- Advised customers on extended warranties, gap insurance, and credit life insurance as needed.
- Processed vehicle financing applications and ensured accuracy of documentation before submitting them to lenders.
- Provided guidance and assistance to sales staff members on how best to complete financial documents accurately during customer interactions.
- Evaluated and approved loan applications based on established criteria.
- Developed training programs for new and existing employees in the F&I department.
- Collaborated with company teams to expedite loan approval processes.
- Supported sales team with operational insights and assistance in closing deals.
- 2024 Center of Excellence
Culinary Manager
Bonefish Grill
Huntsville, AL
10.2016 - 07.2019
- Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
- Managed foodservice side of Resturant including scheduling, cooking, tasting, ordering ingredients, inventorying and preparing menus.
- Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Manager
Chili's Restaurant
Huntsville, AL
05.2005 - 10.2016
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
High School Diploma -
Calhoun Community College Hun
New Market, AL05.2005
Some College (No Degree) -
Alabama A & M University
Normal, ALSkills
- Financial budgeting
- Dealer Track and Infobahn financing platform
- Title laws
- Mentoring and training
- Customer financing
- Electronic contracting
- F&I sales
- Customer satisfaction
- Proficient in Microsoft
- Deal structuring
- Financing expertise
- Insurance products
- Verbal and written communication
- Lender relationships
- Departmental oversight
- Financial institution programs
- Excels in team leadership
- Employee training
- Proficient in CDK
Timeline
Finance Manager
Century Bmw
08.2019 - 09.2024
Culinary Manager
Bonefish Grill
10.2016 - 07.2019
Manager
Chili's Restaurant
05.2005 - 10.2016
High School Diploma -
Calhoun Community College Hun
Some College (No Degree) -
Alabama A & M University
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