Dwight Shepherd
Raleigh,NC
Summary
Operations Manager offering 15+ years of expertise in supervising and training employees working in various retail entities. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.
Overview
17
17
years of professional experience
Work History
Store Co-Manager
Lowes Foods
08.2022 - Current
- Conducted regular audits on operational processes to identify inefficiencies or discrepancies requiring corrective action plans implementation.
- Analyzed labor requirements for peak seasons, adjusting staffing levels accordingly to meet increased demand without sacrificing service quality.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
Store Co Manager
Harris Teeter
09.2018 - 08.2022
- Developed new store location from ground up by hiring and training efficient team.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Applied performance data to evaluate and improve operations and merchandising, target current business conditions and forecast needs.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Operations Manager
Kroger
05.2015 - 09.2018
- Supervise team of 6 department managers and store team of 110 associates that strives to deliver grade 'A' division customer satisfaction scores.
- Established and maintained exceptional vendor partnerships through communication to execute company sales plan objectives.
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Established weekly project control procedures such as sales budgeting and cash flow projections goals.
- Completed performance reviews for each department manager each quarter, offering praise and recommendations for improvement based on company goals.
- Manage and maintain mandated sanitation standards for safety of all consumers while incorporating suggested changes to layouts and promotions to drive sales.
Department Manager
Lowe's Home Improvement
07.2014 - 05.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Assistant Store Manager
Sears
06.2007 - 06.2014
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Some College (No Degree) - Business Administration
North Carolina Central University
Durham, NCSkills
- Store operations
- Health and safety compliance
- Staff Leadership
- Employee Scheduling
- Sales Analysis
- Problem-Solving
- Retail Inventory Management
- Loss Prevention Procedures
Timeline
Store Co-Manager
Lowes Foods
08.2022 - Current
Store Co Manager
Harris Teeter
09.2018 - 08.2022
Store Operations Manager
Kroger
05.2015 - 09.2018
Department Manager
Lowe's Home Improvement
07.2014 - 05.2015
Assistant Store Manager
Sears
06.2007 - 06.2014
Some College (No Degree) - Business Administration
North Carolina Central University
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