Dwight Thompson

Flooring Store Owner

Cobra Carpet and Tile

08.2018 - Current

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Kept all building areas and equipment functional and well-organized to promote business performance.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Negotiated contracts with vendors to secure favorable terms for the business.
Trained and motivated employees to perform daily business functions.
Assessed income and expenses and adapted plans to improve profit levels.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Fostered strong professional network and partnership building skills to connect with quality leads.
Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
Increased sales by [Number]% with special displays and promotions.
Prepared bank deposits and handled business sales, returns, and transaction reports.
Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
Consulted with customers to assess needs and propose optimal solutions.
Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
Mentored staff members in various aspects of retail operations, promoting professional development among team members.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Established foundational processes for business operations.
Managed purchasing, sales, marketing and customer account operations efficiently.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Summary

Overview

Work History

Flooring Store Owner

Flooring Installer

Education

High School Diploma -

Skills

Timeline

Flooring Store Owner

Flooring Installer

High School Diploma -

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