Dwight Trumpet
Atlanta,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Technical Support Analyst Tier 2
Carestream Dental
04.2014 - Current
- Escalation Team support technician used to analyze issues & identify troubleshooting methods needed for quick remediation.
- Utilizes skills in problem analysis, customer relations, organizational abilities & telephone etiquette, to diagnose & resolve technical software & hardware issues, enhancing customer satisfaction.
- Provides remote & on-site assistance to customers in resolving technical issues, ensuring minimal downtime.
- Installed, configured and maintained computer systems and network connections.
Ride Share
Uber
10.2016 - Current
- Self-motivated, with a strong sense of personal responsibility, who works effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Arts -
NYC Technical College
Brooklyn06-2003
Skills
- BBP - Bloodborne Pathogens certification (2025)
- HIPAA certification (2025)
Timeline
Ride Share
Uber
10.2016 - Current
Technical Support Analyst Tier 2
Carestream Dental
04.2014 - Current
Associate of Arts -
NYC Technical College