Dwight Van Teeffelen
Alexandria,MN
Summary
IT Support Specialist with 10 years of experience. Proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
13
13
years of professional experience
Work History
IT Specialist III
Douglas Machine Inc.
07.2024 - Current
- Implemented IT support protocols to enhance systems reliability and user efficiency.
- Diagnosed and resolved hardware and software issues for end-users, improving productivity.
- Managed network security measures, ensuring data integrity and compliance with regulations.
- Developed training materials for staff on new technologies, fostering skill enhancement.
- Administered and maintained data backup and recovery solutions using Veeam Backup & Replication across virtual and physical environments.
IT Support Specialist
District 206
03.2022 - 07.2024
- Provided answers to employees by identifying problems; researching answers; guiding the employee through corrective steps.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Used ticketing systems to manage and process support actions and requests.
Operations Support Specialist
Quantore B.V.
02.2017 - 01.2021
- Maintaining of the WMS(Warehouse Management System) Locus.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Being part of a team that implemented bigger migrations, upgrades and carry out projects.
- Maintaining the Oracle SQL database.
- Writing scripts and updating the database.
IT Support Specialist
District 206
01.2014 - 01.2017
- Provided answers to employees by identifying problems; researching answers; guiding the employee through corrective steps.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Used ticketing systems to manage and process support actions and requests.
IT Help Desk Intern
ROC Nijmegen
01.2013 - 01.2014
- Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries
- Analyzed computer related issues and worked with teams to develop solutions.
- Used ticketing systems to manage and process support actions and requests.
- Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
- Updated software to safeguard against security flaws.
Education
Vocational Degree - Information Technology
ROC Nijmegen
High School Diploma -
Pax Christi
Skills
- Microsoft Windows
- Manage Engine
- Symantec
- Veeam
- VMware
- Topdesk
- Oracle SQL
- Microsoft Office
- Servicenow
- Jira
- Google products
- Apple products
- Dell Wyse
Languages
- Dutch - Native
- English - Fluent
- German – Beginner
- Turkish – Beginner
Timeline
IT Specialist III
Douglas Machine Inc.
07.2024 - Current
IT Support Specialist
District 206
03.2022 - 07.2024
Operations Support Specialist
Quantore B.V.
02.2017 - 01.2021
IT Support Specialist
District 206
01.2014 - 01.2017
IT Help Desk Intern
ROC Nijmegen
01.2013 - 01.2014
High School Diploma -
Pax Christi
Vocational Degree - Information Technology
ROC Nijmegen
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