Dwight Way
Greenwood ,SC
Summary
With a proven track record at with several companies , I am profecoent in installation and repair, alongside exceptional customer service. My expertise in equipment troubleshooting and preventive maintenance has significantly reduced downtime, while my ability to mentor junior technicians showcases my leadership and dedication to continuous improvement. I feel like this can be easily seen by customer reviews both online and called into the office as well as my value to my company. I truly love this trade and everything about it. I feel like i represent this well through the continuous hours I put in on manufacture training programs and classroom instruction through manufacturers. This includes the trane field tech help site and other trane sites. I have seen a lot about trane through these experiences and I love the culture I see. I believe in the push for training and understanding of what you are working with daily. I try my hardest to do this for myself everyday when I punch out. If I didn’t get something or didn’t understand it I go home and investigate it. I believe in not giving up on a task and fighting through it and have proved this with many past employers. When I am employed somewhere I try my best to always treat it as my own through all my affairs. I am highly motivated and always looking to make myself as valuable as possible with anything I’m involved in. I believe in working as a team and accountability as individuals in that role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Climate Control Systems Inc
03.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation. Mostly using the service titan platform.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Service Technician
Rush Heating and Cooling
09.2019 - 02.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
Service Technician
Dean Custom Air
08.2018 - 09.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Maintenance Technician
Rush Heating and Cooling
07.2017 - 08.2018
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Education
Diploma -
Beaufort County Highschool
Beaufort, SCSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's licensee
- Flexible and adaptable
- Problem and issue resolution
- Equipment troubleshooting
- Professional and courteous
- Equipment inspection
- Regulatory compliance
- Client relationship management
- Equipment maintenance
- Ability to read and process equipment service manuals with little struggle
- If not able to diagnose system alone I am very well with communicating and working with tech support to resolve the issue
- Has the ability to take it upon self to stay up to date on industry standards and new equipment coming into the field
- Able to assist younger technicians with learning the trade and to help them link to info that would help advance them
Certification
- Universal EPA
- Nate Ready to work
- Maintenance Certification Mainstream Engineering
Timeline
Service Technician
Climate Control Systems Inc
03.2023 - Current
Service Technician
Rush Heating and Cooling
09.2019 - 02.2023
Service Technician
Dean Custom Air
08.2018 - 09.2019
Maintenance Technician
Rush Heating and Cooling
07.2017 - 08.2018
Diploma -
Beaufort County Highschool
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