Dwight Wright
MAUMEE,OH
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hollywood Casino Toledo
Toledo, OH
07.2023 - 05.2024
- created effective and efficient schedules, while maintaining labor costs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
Sportsbook Ticket Writer
Hollywood Casino Toledo
Toledo, OH
12.2022 - 07.2023
- Processed wagers in a timely manner for both in-person and phone customers.
- Verified identification of customers to ensure compliance with state gaming regulations.
- Provided customer service to patrons, including answering questions and resolving disputes.
- Managed cash drawer and reconciled daily transactions for accuracy.
- Maintained accurate records of all betting transactions throughout the day.
- Assisted customers with selecting appropriate wagers based on their individual needs.
- Adhered to company policies and procedures when processing bets, cashing tickets, and handling money.
General Manager
J'Maes Home Cooking
Toledo, OH
03.2017 - 10.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
Administrative Assistant
UPS
Toledo, OH
06.2017 - 06.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Documented all technical processes related to monitoring systems and updated them as needed.
Skills
- Employee Scheduling
- Sales monitoring
- Recruiting and interviewing
- Operations Management
- Money Handling
- Staff Training and Development
- Office Administration
- P&L Management
Certification
Servsafe
Timeline
Assistant Manager
Hollywood Casino Toledo
07.2023 - 05.2024
Sportsbook Ticket Writer
Hollywood Casino Toledo
12.2022 - 07.2023
Administrative Assistant
UPS
06.2017 - 06.2021
General Manager
J'Maes Home Cooking
03.2017 - 10.2022