Dwight Austin Scales II
Cedar Park,Texas
Summary
A native Austenite with over 18 years of dedicated city, county, and private industry combined experience. Notable background experiences include diversity, equity and inclusion, customer service delivery, quality assurance auditing, administrative processes, community outreach, stakeholder engagement, implementing and maintaining adequate internal and external communication strategies, and social media campaign control. Results-focused collaborator, able to affect positive change in a fast-paced mobile work environment. A dynamic dialogue facilitator and public speaker committed to supporting the City of Austin in the challenges associated with ensuring equity is sustainable in the culture and fabric of humanity. I'm dedicated to the personal process of examining identity, challenging bias, and creating opportunities to transfer power and privilege while partnering with others in a process of radical change. He has worked in the community, partnering with public and private school systems and for-profit and non-profit organizations both locally and nationally. He is a firm believer that people can change and that "changed people, change systems," and uses his gifts of facilitation, storytelling, empathy, and community building to increase the racial and social consciousness of individuals and organizations. Multitasking Business Process Analyst supporting the definition and implementation of strategic initiatives for business transformation. A highly respectful employee with over eighteen years of communicating and collaborating with business experts and recommending project team requirements. Remaining composed in all types of situations.
Overview
23
23
years of professional experience
Work History
Business Process Specialist
Equity Office City Of Austin
12.2022 - Current
- Coordinate and manage division forecasts and historical data in the Microsoft Sharepoint forecasting platform.
- Serve as financial process design and implementation expert, supporting organization-wide integration of manual and automated systems.
- Support integration of enterprise risk management software, assessing team familiarity, and recommending resources based on individual needs.
- Provide ad hoc analysis and reporting upon request from industry, forecasting, and manufacturing personnel.
- Provide policy interpretations for functional program design issues from regulatory guidance handed down through agency, government, and legislative directives.
- Analyze and assess functional and organizational activities.
- Collaborate with upper management to drive strategy and implement new processes.
- Assess business processes and identify ways to boost improvement.
- Conduct internal/external departmental audits and data information for further analysis/research
- Assists in planning, executing, and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
- Develop and maintain databases to support data analysis and research findings for business projects.
- Assists in the preparation of recommendations for the implementation of new or revised policies, procedures, and/or process changes/improvements.
- Write reports that summarize findings, data collection techniques, implementation options, etc.
- Establishes project schedules using project planning software/tools and updates and maintains project status reports. Communicate project/process status.
- Conduct research, analyze trends, determine the accuracy and relevancy of data/information, and use sound judgment to evaluate alternatives.
- Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
- Maintains positive working relationships with managers, supervisors, employees, and other stakeholders to gain their cooperation and support.
- Develop, coordinate, and deliver DEI training modules, workshops, and facilitations to selected audiences.
- Coordinates and works in collaboration with the Equity Office, employee groups, department divisions, and other stakeholders involved in and affected by programs to advance equity through employee and community engagement and program development, training, and best practices
- Coordinate activities of other organizational development and training personnel, assigning tasks and monitoring their completion.
- Conducts needs analyses, designs, and delivers training and development programs involving Equity
- Conduct training in classroom and virtual environment
- Facilitate large groups in areas such as conflict resolution, team development, process improvement, strategic planning, and problem-solving
- Drives leadership awareness for diversity, equity, and inclusion programs and initiatives. Acts as an advisor to executive management and recommends process improvement strategies regarding resource allocation, talent management, and organizational alignment.
- Researches and stays abreast of equity, diversity, and inclusion best practices and legislation
- Analyze results of needs assessments, meetings, research, and other forms of communications to develop short and long-term strategies for organizational development across an entire department or group of departments.
- Evaluate new and existing internal and external departmental organizational and operational policies, procedures, programs, services, and initiatives that support equity; identify opportunities to maximize efforts; and lead policy process review as it relates to equity language and impact.
- Served as financial process design and implementation expert, supporting organization-wide integration of manual and automated systems.
Business Process Specialist
Austin Resource Recovery (ARR) City Of Austin
08.2020 - 12.2022
- Conducted internal/external departmental audits and data information for further analysis/research
- Assisted in planning, executing, and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas
- Developed and maintained databases to support data analysis and research findings for business projects
- Assisted in the preparation of recommendations for the implementation of new or revised policies, procedures, and/or process changes/improvements
- Wrote reports that summarize findings, data collection techniques, implementation options, etc
- Established project schedules using project planning software/tools and updates and maintains project status reports
- Communicated project/process status
- Conducted research, analyze trends, determine the accuracy and relevancy of data/information, and use sound judgment to evaluate alternatives
- Facilitated and documented meetings, action items, and processes using flowcharting methodologies
- Maintained positive working relationships with managers, supervisors, employees, and other stakeholders to gain their cooperation and support
- Developed, coordinated, and delivered training modules, workshops, and facilitations to selected audiences
- Coordinated and worked in collaboration with the Equity Office, employee groups, department divisions, and other stakeholders involved in and affected by programs to advance equity through employee and community engagement and program development, training, and best practices
- Coordinated the activities of other organizational development and training personnel, assigning tasks and monitoring their completion
- Conducted needs analyses, designs, and delivers training and development programs involving Equity
- Conducted training in a classroom and virtual environment
- Facilitated groups in areas such as conflict resolution, team development, process improvement, strategic planning, and problem-solving
- Drove leadership awareness for diversity, equity, and inclusion programs and initiatives
- Advised executive management and recommended process improvement strategies regarding resource allocation, talent management, and organizational alignment
- Researched and stayed abreast of equity, diversity, and inclusion best practices and legislation
- Analyzed results of needs assessments, meetings, research, and other forms of communications to develop short and long-term strategies for organizational development across an entire department or group of departments
- Evaluated new and existing internal and external departmental organizational and operational policies, procedures, programs, services, and initiatives that support equity; identified opportunities to maximize efforts; and led policy process review as it relates to equity language and impact. Conducted internal/external departmental audits on Equity and data information for further analysis/research
- Analyzed results of public engagement activities to inform program and project planning for future monthly meetings and deliverables
- Assisted in planning, executing, and closing projects in a variety of operational situations related to specific assignments/areas
- Specifically, the Zero Waste Advisory Commission (ZWAC). The ZWAC commission reviews and analyzes the policies and resources relating to solid waste management in the city of Austin and advises city council on solid waste management policies and resources. Provides assistance to the council to ensure its citizens that the City provides an economical and environmentally safe system of waste reduction, recovery and disposal.
- Monitored projects and supported through coordination among internal and external customers, attended project meetings, conducted project management-type activities, process mapping, research, and drafting/editing complex reports
- Advised Division managers and Executive team leaders in defining/identifying key measures and setting performance targets
- Assisted with HTML and audio and video editing software
- Developed and maintained databases to support data analysis and research findings for business projects
- Facilitated all ZWAC public meetings, helped present information to the public, and created content for diverse audiences
- Created reports that summarized findings, data collection techniques, implementation options, etc
- Established project schedules using project planning software/tools and updated and maintained project status reports
- Communicated project/process status
- Conducted research, analyzed trends, determined accuracy and relevancy of data/information, and used sound judgment to evaluate alternatives
- Facilitated meetings, documents, correspondence items, action items, and processes using flowcharting methodologies
- Maintained positive working relationships with Division managers, supervisors, employees, and other stakeholders to gain their cooperation and support
- The main point of contact for gathering and evaluating information for the Zero Waste Advisory Council meetings (ZWAC)
- Served as financial process design and implementation expert, supporting organization-wide integration of manual and automated systems.
- Supported integration of enterprise risk management software, assessing team familiarity and recommending resources based on individual needs.
Customer Service Representative
Austin Resource Recovery (ARR) City Of Austin
08.2018 - 08.2020
- Received service requests by email, fax, or phone, as well as inquiries from customers, contractors, and other city departments
- Resolved customer issues with “One call” and "One-stop shop" resolutions while providing friendly, innovative, and inviting customer service
- Handled a high volume of customers, responded to customer questions, and resolved issues
- Tracked program data and managed Share point and Motorola Customer request databases
- Answered customer requests or inquiries concerning services, products, billing, and equipment
- Verified customer accounts and active services using various databases and software applications
- Researched customer's account information to explain services, charges, and adjustments
- Logged customer complaints, created service requests, and routed them to the appropriate department(s) while identifying and building relationships with community stakeholders on behalf of Austin Resource Recovery (ARR)
- Created and generated reports, presentations, and internal communications and memoranda; developed and implemented innovative and equitable engagement strategies to involve community groups, organizations, and members of the public
- Coordinated process improvement efforts throughout the procurement of homelessness service request
- Maintained and filed all generated service requests and answered requests from internal and external customers via phone and email requesting assistance with the City of Austin, Austin Resource Recovery (ARR) Department
- Handled a high volume of items and used efficient workflow techniques daily
- Handled customer escalated calls transferred by the 311 & Austin Energy (AE) call center and other city departments
- Wrote plans, organized, directed, coordinated, and edited articles for publication in a variety of forms, including electronic publication for all COA customers
- Created Service Requests (SRs and FAs) as appropriate for billing, cart orders, bulk and brush pick-ups, missed pick-ups, dead animal collection, and complaints
- Handled multiple tasks and prioritized. Additionally, my position researched information given by management and other departments as requested, processed requests for billing, entered Field Activities or To-Dos in the CC&B system for billing requests cart orders, corrected any programming discrepancies in CC&B to eliminate duplicates and errors created by software, order field checks for garbage, organic and recycling carts
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
Owner Operator/ Personal Trainer
DAS Mechanics and Training
09.2016 - 07.2020
- Professional Strength and Conditioning Specialist
- My training style combines strength training with metabolic conditioning
- I also offer in-house training to veterans and senior citizens
- I specialize in:
- Fat loss, Lean Muscle gain
- Marathon and triathlon training, competitive or recreational
- Special Populations (pre-and post-natal, injury, and cardiac rehabilitation, high school
- Injury Prevention
- Critical customer service skills and resolve any complaints or concerns from customers.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Program Coordinator
Health And Human Services City Of Austin
04.2015 - 11.2018
- Planned goals, objectives, and initiatives for the Austin Area Comprehensive Planning Council that came to fruition
- Developed and assisted with instituting policies and procedures
- Facilitated all team-building activities
- Ensured the council was in steady compliance with federal, state, local, and departmental regulations for program staff
- Assisted with meeting and budget preparation
- Facilitated stakeholder groups, including individuals with lived experience in homelessness and hard-to-reach populations, collecting and analyzing quantitative or qualitative data
- Staff Liaison and representative between the City of Austin Boards and Commission and the Austin Area Comprehensive HIV Planning Council
- Implemented and maintained effective internal and external communication strategies with several City of Austin departments
- Coordinated with other agencies/personnel for certain aspects of mutual reinvestigation
- Promoted the Planning Council through social media such as Facebook, public events, and other venues; Developed and implemented innovative and equitable engagement strategies to involve community groups, organizations, and members of the public
- Dealt effectively with persons experiencing crises and/or economic stress
- Supported the Program Manager, managing daily scheduled appointments, reserved meeting rooms, and setting up/breaking down meeting locations
- Planned meeting agendas and attended Planning Council weekly meetings
- Prepared meeting minutes notes and follow-up action items
- Created brochures, pamphlets, program guides, newsletters, flyers, news releases, all online content, social media updates, and logos; wrote briefs or memos that required research, analysis, and recommendations intended for public distribution
- Conducted and designed evaluation plans and prepared memos, letters, and other correspondence using spreadsheets, databases, and PowerPoint presentation software
- Performed data analysis, problem-solving, and recommended policy and administrative improvements
- Conducted fact-finding research, compiled data, and prepared documents for consideration and
- Created and generated reports, presentations, internal communications, and memoranda presentations through interviews or client surveys
- Upheld professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
- Edited and produced comprehensive correspondence, mailings, and responses to both internal and external contacts in a variety of formats
- Monitored quality indicators for HHSD grant requirements associated with the HIV Planning
- Council responded to and resolved customer and citizen complaints
- Acted as the point of contact for the department survey reports and prepared training plans
- Assisted in recruiting efforts to ensure grant compliance and conducted needs assessments such as weekly meetings with community residents, leaders, and community groups to identify needs and available resources within the City of Austin and surrounding cities
- Ensured compliance with city and other regulatory agency requirements.
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about the program and provide the necessary skills to participate productively.
- Kept program-related data accurate, up-to-date, and easily accessible for accessibility.
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Planned goals, objectives, and initiatives for the Austin Area Comprehensive Planning Council that came to fruition
- Developed and assisted with instituting policies and procedures.
- Facilitated all team-building activities.
- Ensured the council was in steady compliance with federal, state, local, and departmental regulations for program staff.
- Assisted with meetings and budget preparation.
- Facilitated stakeholder groups, including individuals with lived experience in homelessness and hard-to-reach populations, collecting and analyzing quantitative or qualitative data
- Staff Liaison and representative between the City of Austin Boards and Commission and the Austin Area Comprehensive HIV Planning Council.
- Implemented and maintained effective internal and external communication strategies with several City of Austin departments.
- Coordinated with other agencies/personnel for certain aspects of mutual investigation.
- Promoted the Planning Council through social media such as Facebook, public events, and other venues; Developed and implemented innovative and equitable engagement strategies to involve community groups, organizations, and members of the public.
- Dealt effectively with persons experiencing crises and/or economic stress.
- Supported the Program Manager, managing daily scheduled appointments, reserved meeting rooms, and setting up/breaking down meeting locations.
- Planned meeting agendas and attended Planning Council weekly meetings.
- Prepared meeting minutes notes and follow-up action items.
- Created brochures, pamphlets, program guides, newsletters, flyers, news releases, all online content, social media updates, and logos; wrote briefs or memos that required research, analysis, and recommendations intended for public distribution
- Conducted and designed evaluation plans and prepared memos, letters, and other correspondence using spreadsheets, databases, and PowerPoint presentation software.
- Performed data analysis and problem-solving and recommended policy and administrative improvements.
- Conducted fact-finding research, compiled data, and prepared documents for consideration and created and generated reports, presentations, internal communications, and memoranda presentations through interviews or client surveys.
- Upheld professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Edited and produced comprehensive correspondence, mailings, and responses to both internal and external contacts in a variety of formats.
- Monitored quality indicators for HHSD grant requirements associated with the HIV Planning Council; responded to and resolved customer and citizen complaints.
- Acted as the point of contact for the department survey reports and prepared training plans.
- Assisted in recruiting efforts to ensure grant compliance and conducted needs assessments such as weekly meetings with community residents, leaders, and community groups to identify needs and available resources within the City of Austin and surrounding cities.
- Ensured compliance with city and other regulatory agency requirements.
Personal Trainer
Central –Texas Elite Track Club
05.2001 - 05.2015
- Strength, and Track Coach
- Assisted the Head Coach in the recruitment, workout development, scheduling, and implementation of practices and facilitating community programs
- Promoted, coordinated, and attended club track meets
- Built positive relationships with youth, parents, other track programs, and universities
- Coached, mentored, and prepared youth groups for competition in the National Junior Olympics
- Maintained athlete records of accomplishments of youth improvement for positive youth development.
Court Clerk/ Executive Assistant
Travis County Precinct One
01.2011 - 01.2015
- Used independent judgment interpreting and applying procedures and precedents to specific misdemeanor cases
- Reviewed and analyzed legal documents to perform detailed and complex legal procedures associated with the receipt, review, and filing of court documents
- Assessed fees and performed cashier duties
- Created brochures, pamphlets, program guides, newsletters, flyers, news releases, all online content, social media updates, and logos wrote briefs or memos that required research, analysis, and recommendations intended for public distribution
- Assisted the public and acted as a liaison between the department, courts, other agencies, and the public
- Prepared official court documents to prepare for court cases
- Prepared cases for transfer to other courts as appropriate
- Contacted defendants, prosecutors, defense attorneys, officers, and others regarding court appearances and non-compliance issues
- Researched names addresses and telephone numbers of defendants using various databases to facilitate contact and case compliance
- Developed and implemented a variety of community programs, projects, and activities
- Interpreted and applied law associated with misdemeanor cases, and processed court documents
- Promoted Diversity, Equity, and Inclusion through curriculum distributed to participants
- Served walk-in customers, with the processes of ticket dismissal and fine review
- Complaints: collected money from citizens based on their fines; "Parent Engagement
- Initiative" project coordinator from, (new comprehensive public training program associated with crisis intervention/prevention); coordinated with partners from Prairie View A&M University; wrote reports, created fliers, and collected data for analysis of the program
- Coordinated with prosecutors and police officers regarding their availability to schedule hearings, trials, and appearances on dockets
- Responded to customers regarding legal options to satisfy cases, including fines, trials, or hearings, driver’s safety, deferred dispositions, warrants, extensions, jail bond outs, posting of bonds, filing motions, and others as appropriate to criminal and administrative case types
- Handled multiple tasks and worked independently in a highly regulated, fast-paced, and complex business environment
- Planned, coordinated, and assisted in the implementation of the new community program called the “Parent Engagement Training Program (PETP) which was a comprehensive/ intervention/prevention training series designed to reduce and/or prevent school truancy, drug abuse, and other habits that may lead to youth delinquency or incarceration associated with the criminal justice system; partnered Prairie View A&M University tasked with writing and facilitating curriculum for the PETP while developing and implementing innovative and equitable engagement strategies to involve community groups, organizations, and families of Precinct 1
- Conducted intake and assessments for families to determine their Psycho-social, housing, and resource needs to obtain the appropriate benefits from community resources; assisted juveniles and families with understanding and developing action steps associated with their compliance with court orders while actively monitoring and providing weekly follow-ups; created a client record and tracking database; developed and implemented individual treatment plans on a case-by-case basis
- Analyzined the results of public engagement workshop activities to inform program and project planning for future sessions
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
Administrative Coordinator
Scales Consulting and Training
03.2001 - 05.2011
- Point of contact for company logistics for training and/or consulting
- Facilitated training in diversity, inclusion, harassment, and discrimination
- Conducted preliminary interviews to assess training needs
- Coordinated travel arrangements for consultants
- Administrative support for cultural diversity training
- Provided ongoing needs assessments and skill development training
- Managed logistics associated with the training that included preliminary interviews to assess training needs; coordinated travel arrangements and logistics associated with room set up
- Training materials, equipment, etc.; designed presentation for curriculum
- Collaborated on needs assessments based on a request for training; coordinated post-training evaluation meetings and next steps
- Administrative support for and during training.
Project Coordinator
Health And Human Services City Of Austin
11.2009 - 01.2011
- Assisted in the coordination and implementation of the 2010 Dropout Prevention Leadership Summit project
- Worked with audio and video software
- Coordinated with existing organizations to address community economic or social service needs
- Conducted needs assessments and met with community residents, and leaders, and worked as a staff member for programming and logistics
- Built positive relationships with youth community leaders, businesses and the local news media, community leaders, groups and associations, and City officials to identify needs and available resources while helping to facilitate and planning of public meetings
- Collaborated with other organizations like United Way, Austin Independent School District, and other local agencies to plan and develop programs and activities or to improve the coordination of existing services
- Implemented innovative and equitable engagement strategies to involve community groups, organizations, and members of the AISD students
- Assisted in the development, planning, organizing, coordination, and implementation of the annual 2010 "Dropout Prevention Leadership Summit" project; coordinated logistics with divisions and the public; assisted in conducting needs assessments; served as a point of contact for groups and responded to customer and citizen concerns.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Human Resources Administrative Assistant
Solid Waste Services City Of Austin
12.2007 - 03.2009
- Coordinated with other assistants regarding the Human Resources Information System (HRIS) as it relates to employee positions
- Coordinated with assistants regarding records management
- Filed administrative documents, directed customers to the appropriate contact or location, and greeted visitors
- Managed Human Resource BANNER (HRIS system) associated with employee records and
- Payroll, records retention, the first point of contact for walk-ins (internal and external), and initial response to customer concerns.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained and scheduled complex calendars.
Personal Trainer, Operations Supervisor, Weekend Manager
Lifetime Fitness
02.2005 - 12.2007
- Supervised and trained a staff of up to 32 employees whose functions include customer service/receptionist and maintenance of the fitness facility
- Experience in program scheduling and logistics
- On a weekend basis rotated as the Manager on Duty for the seven management and operational areas
- Coordinated with internal divisions and other Lifetime Facilities to develop and facilitate promotional and health events
- Worked with management in coordinating youth events for the facility
- Coordinated in the bidding, selection, and overseeing of contract work
- Monitored division budget and participated in the fiscal year budget process
- Acted as “Mayor of the club” to promote member engagement and provide each member with an exceptional club experience
- Hired, trained, and managed staff associated with the customer service division; point of contact for customer complaints; completed reports, spreadsheets, memos, and fliers; collaborated and coordinated all logistics of special events; coordinated all work orders and repair/maintenance of the fitness facility; coordinated with other divisions to develop and facilitate promotional and healthy events
- Rotated on weekends as Manager on Duty for the seven management and operational areas
- Participated in the bidding process and execution of contracts as well as managing the division budget.
Administrative Assistant
MDR Solutions
05.2003 - 02.2005
- Prepared responses for Dispute Resolutions regarding healthcare claims
- Composed reports of facts, forming the basis of the carrier position
- Answered status telephone calls and questions associated with workers' compensation dispute resolution claims filed by the claimant
- Managed and filed all reported claims
- Coordinated with Third Party Administrators regarding claims.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
No Degree - Psychology
Grambling State University
Grambling, LA08.2003
High School Diploma -
Westwood High School
Austin, TX05.2001
Skills
- Project Management
- Relationship Building
- Creative development
- Strategy development
- Media Relationships Case Management
- Stakeholder Engagement
- Gaining leadership buy-in
- Customer Service
- Cross-Functional Team Leader
- Calendar Management
- Youth Mentoring Social Media Campaigns
- Influencing cross-departmentally
- Community Outreach Diversity, Equity, and Inclusion
- Mediation
- Facilitation
- Champion of Social Justice
Timeline
Business Process Specialist
Equity Office City Of Austin
12.2022 - Current
Business Process Specialist
Austin Resource Recovery (ARR) City Of Austin
08.2020 - 12.2022
Customer Service Representative
Austin Resource Recovery (ARR) City Of Austin
08.2018 - 08.2020
Owner Operator/ Personal Trainer
DAS Mechanics and Training
09.2016 - 07.2020
Program Coordinator
Health And Human Services City Of Austin
04.2015 - 11.2018
Court Clerk/ Executive Assistant
Travis County Precinct One
01.2011 - 01.2015
Project Coordinator
Health And Human Services City Of Austin
11.2009 - 01.2011
Human Resources Administrative Assistant
Solid Waste Services City Of Austin
12.2007 - 03.2009
Personal Trainer, Operations Supervisor, Weekend Manager
Lifetime Fitness
02.2005 - 12.2007
Administrative Assistant
MDR Solutions
05.2003 - 02.2005
Personal Trainer
Central –Texas Elite Track Club
05.2001 - 05.2015
Administrative Coordinator
Scales Consulting and Training
03.2001 - 05.2011
No Degree - Psychology
Grambling State University
High School Diploma -
Westwood High School
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