Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dwight David Cleveland

San Augustine,Texas

Summary

Experienced mechanic with over 20 years of hands-on experience and knowledge in maintenance, customer service, and equipment repairs. Skilled in planning, directing, and executing maintenance shop and field repair operations. Proficient in managing all areas of staff performance, including cost analysis, company policies, and employee communications. Adept at implementing and maintaining a strict focus on labor hours in accordance with the maintenance allocation chart. Flexible and hardworking individual always ready to learn and contribute to team success. Successful track record as a multi-talented Service Manager, effectively handling customer issues quickly and developing store-wide policies to promote customer engagement and reduce issues. With 30 years of progressive experience, brings motivational leadership, advanced supervisory skills, team building expertise, and exceptional customer service abilities. Known for stepping into roles and making positive changes to drive company success. Focused on maximizing employee engagement and performance through training, monitoring, and morale-building techniques.

Overview

34
34
years of professional experience

Work History

Service Manager

Doggett Machinery Services
05.2013 - Current
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Hired and trained service department staff to drive performance.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Monitored employee performance through key metrics analysis.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Created and managed budgets for travel, training and teambuilding activities.

Maintenance Foreman

Eastex Crude Company
04.2012 - 05.2013
  • Duties and responsibilities include maintaining a fleet of over 65 crude oil trucks and trailers, ensuring that they are within the companies guidelines as well as meeting DOT regulations
  • I also ensure that the vehicles stay on a schedule for routine maintenance
  • Also tasked with ordering parts for the vehicles as well as turning in warranty claims
  • I am also tasked with going out to different unload sites and doing routine maintenance on our lact units.

Senior AO Maintenance Supervisor

Fluor Government Group
08.2010 - 04.2012
  • Duties and responsibilities include overseeing a group of 14 mechanics who perform daily, weekly, monthly and annual safety and maintenance inspections as well as performing maintenance on heavy equipment, such as
  • Caterpillar front end loaders, backhoes, dozers and motor graders, Bobcat skid steers, and Consutech incinerators
  • Also responsible for implementingthe company's HSE policy on the jobsites by reviewing and updating JSA's (Job Safety Analysis), STA's (Safety Task Assessments), and lock out tag out procedures and confined space assessments, and reviewing the
  • HAZCOM policy to make sure we are in compliance with EPA regulations.

Field Service Representative

DynCorp International
02.2010 - 08.2010
  • Duties and responsibilities include maintaining a fleet of over 70 MRAP vehicles of all variants to include the Maxxpro, RG-33L, Caiman, Cougar, and the MATV
  • Duties also include teaching civilian contractors as well as
  • DOD personnel how to properly work on and maintain these vehicles, as to how to properly troubleshoot the engine, transmission and electrical system, including programming the engine and transmission controller
  • Duties also include, sending daily equipment status reports to Navistar Defense and

Maintenance Supervisor

Acorn Forestry
07.2009 - 02.2010
  • Duties and responsibilities include scheduling maintenance work and warranty work for a fleet of over 20 bulldozers ranging from D5G's to
  • D11R's, a fleet of heavy haul trucks and trailers as well as chemical spraying equipment mounted on helicopters and rubber tired vehicles, also ensuring all maintenance personnel adhere to company's safety policy as well as ensuring the presence and serviceability of all safety equipment, such as fire extinguishers, gloves, eye and hearing protection
  • Also ensure that all equipment failures are kept to a minimum and repair parts are ordered in a timely manner, insuring minimal downtime of equipment.

Heavy Wheeled Mechanic

Kellogg, Brown & Root, KBR
07.2008 - 07.2009
  • H-3 Camp Endurance
  • Al Qayyarah, Iraq
  • Perform 10/20 and 30 level inspections and repairs on military wheeled vehicles to include: HMMWV, FMTV, LMTV, MTV, HEMMIT, LHS,
  • PLS, MRAP, ASV, and the RG-33
  • Perform unit level repairs as well asDirect Support level repairs on the above mentioned equipment to include, but not limited to ignition, engine, fuel systems, cooling systems, electrical systems, drive train, pneumatic and hydraulic equipment, also providing convoy support maintenance for the MRAP, ASV, and the RG-33 vehicles
  • I am very knowledgeable with all the aspects of paperwork including, the
  • DA-2407, DA-2404, and the DA-5988E.

Field Service Technician

Doggett Machinery Services
07.2007 - 07.2008
  • Specializing in field repairs on John Deere construction and forestry equipment, as well as repairs on many other makes of equipment including,
  • Caterpillar, Prentice, Hydro-Ax, Komatsu and Volvo Construction equipment, as well as Peterson Pacific and Morbark grinder and recyclers
  • Duties and responsibilities include, maintaining and servicing customers' equipment which includes all aspects of under carriage work, repairing all hydraulic components and minor to major repairs on engines to include,
  • John Deere, Caterpillar, Cummins and Detroit Diesel
  • Also insuring that the customers equipment is repaired in a timely manner, without any or little impact to time constraints.

Maintenance Foreman

Kellogg, Brown & Root, KBR
09.2006 - 06.2007

Shop Foreman

H-5 Camp Sykes
12.2005 - 09.2006
  • Tal Afar, Iraq
  • Duties and responsibilities include implementing and maintaining the shop safety program as well as providing daily work assignments to other personnel
  • Ensuring the presence and serviceability of safety equipment such as fire extinguishers, gloves, eye and hearing protection
  • Interfacing with customers on a daily basis as to keep them informed on the status of their equipment
  • Responsible for all shop tools and equipment as well as turn in all recoverable parts to the proper departments for rebuild
  • Performs final inspections of equipment to ensure quality standards have been met
  • Administers company policies as directed by project management and the
  • Human Resources department to include performance evaluations, counseling, leave scheduling and time accounting.Heavy Wheel Mechanic: Kellogg, Brown & Root (KBR, H-1 Camp Courage H-4 Camp Marez
  • Mosul, Performs 10/-20 and 30 level services and inspections on military wheeled vehicles to include: HMMWV, FMTV, MTV, LMTV, HEMMIT, LHS,
  • PLS, and 5 ton
  • Perform unit level repairs as well as limited Direct Support level repairs on the above mentioned equipment to include, but not limited to ignition, engine, fuel systems, cooling systems, electrical systems, drive train, pneumatic, and hydraulic systems.

MHE Mechanic

Kellogg, Brown & Root, KBR, Scania
08.2004 - 09.2005
  • LOCAP III
  • Performed repairs and inspections on all types of equipments including
  • Terex and Linde container handlers, Bobcat forklifts and skidsteers, Volvo construction equipment, JCB and Caterpiller backhoes and Manitou forklifts with sizes ranging from 5K to 50K capacities
  • Maintained an inventory of equipment, tools and parts for all the equipment at my location.

Field Technician

Texas Timberjack
10.1998 - 08.2004
  • Specializing in minor to major field repairs on Timberjack, John Deere,
  • Tigercat, Prentice, Hydro-Ax, Hyundai and New Holland construction equipment
  • Performed teardown and rebuilds on Cummins, Caterpillar and
  • John Deere engines, Clark and Funk transmissions and drive train components
  • Performed repairs as well as rebuilds on HVAC systems on all

Field Technician

Smith & Company
10.1990 - 10.1998
  • Performed field and shop repairs on all makes of construction equipment including, Caterpillar, Cedar Rapids paving equipment, Terex batching plants and rock crushers, Aztec hot mix plants, Ingersoll-Rand steel wheel rollers and sheep foot rollers and compactors, RoadTech milling machines and asphalt pavers
  • Performed rebuilds on major components including,
  • Caterpillar engines ranging from 300 H.P
  • Up to 1000 H.P
  • Also rebuilt
  • Caterpillar power shift transmissions and final drive assemblies
  • Detroit
  • Diesel engines (53, 71 and 92 Series engines) and Allison Transmissions
  • Also repaired hydraulic and conventional cranes up to 100 tons
  • Performed rebuilds on hydraulic components, to include pumps, valves and motors ranging from 10 G.P.M
  • Up 100 G.P.M.

Education

New Holland Construction Equipment Service Schools H2S and PPE Certified Certificates & Achievements Cummins B&C Engine Qualification Course Cummins QSB and ISB Electronic Engine Course Snap-On Climate Control and Air Conditioning Course John Deere Tier II & III Engine Course John Deere D Model Skidder and C Series Knuckleboom Course John Deere D Model Excavator Course MRAP and RG-33 Course, Balad, Iraq Navistar Defense MaxxPro MRAP Course(OPNET and FLMNET) -

Mississippi Navistar Engine Certification Course -

West Point, Mississippi

John Deere University

Graduate -

Conroe High School
Conroe, Texas
01.1991

Skills

  • (MAC) Knowledgeable in the utilization of SAMS-1, ETM's, FEDLOG,
  • And DA forms 2407, 1348, 2402, 3999, and 5988E Thorough understanding
  • Of Microsoft applications such as: Microsoft Word, Microsoft Excel,
  • Microsoft PowerPoint, and Microsoft Outlook I am also proficient in Lotus
  • Notes 85
  • Staff Supervision
  • Verbal and Written Communication
  • Goal Setting
  • Shift Scheduling
  • Multiple Priorities Management
  • Conflict Resolution
  • Team Building

Timeline

Service Manager

Doggett Machinery Services
05.2013 - Current

Maintenance Foreman

Eastex Crude Company
04.2012 - 05.2013

Senior AO Maintenance Supervisor

Fluor Government Group
08.2010 - 04.2012

Field Service Representative

DynCorp International
02.2010 - 08.2010

Maintenance Supervisor

Acorn Forestry
07.2009 - 02.2010

Heavy Wheeled Mechanic

Kellogg, Brown & Root, KBR
07.2008 - 07.2009

Field Service Technician

Doggett Machinery Services
07.2007 - 07.2008

Maintenance Foreman

Kellogg, Brown & Root, KBR
09.2006 - 06.2007

Shop Foreman

H-5 Camp Sykes
12.2005 - 09.2006

MHE Mechanic

Kellogg, Brown & Root, KBR, Scania
08.2004 - 09.2005

Field Technician

Texas Timberjack
10.1998 - 08.2004

Field Technician

Smith & Company
10.1990 - 10.1998

Mississippi Navistar Engine Certification Course -

John Deere University

Graduate -

Conroe High School

New Holland Construction Equipment Service Schools H2S and PPE Certified Certificates & Achievements Cummins B&C Engine Qualification Course Cummins QSB and ISB Electronic Engine Course Snap-On Climate Control and Air Conditioning Course John Deere Tier II & III Engine Course John Deere D Model Skidder and C Series Knuckleboom Course John Deere D Model Excavator Course MRAP and RG-33 Course, Balad, Iraq Navistar Defense MaxxPro MRAP Course(OPNET and FLMNET) -

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Dwight David Cleveland