DWIGHT J CAMPBELL, PMP
Melbourne,FL
Summary
PMP Certified Project Management Leader with over 7 years of project management experience and an addition to 24 years in Business Management. Experience with Waterfall and Agile project Methodologies and practices with the ability to lead, influence, manage, collaborate, and build relationships with individuals and stakeholders across organizations while driving results. Expert in team management, operational readiness, solution development, problem management, cross functional communication, tactical solutions and process improvements. Focused, initiative taking, and attentive to changing company, customer, and project demands. Well-coordinated in keeping teams motivated and on-task to meet aggressive deadlines.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Direct Sales Project Manager
Florida Blue
Jacksonville , FL
06.2023 - Current
- Operations Readiness Manager: Applied Lean Theory in reimagining the Direct Sales Operations Readiness Plan and Stand-Up procedure for 2024, saving 3,300 working hours, with a $148,500 cost savings.
- Direct Sales Command Center Manager for Open Enrollment - Daily Operations Command Center to support Direct Sales during the AEP, OEP season, to execute strategy, review daily performance, provide issue support, and enable communication across channels.
- Lessons Learned: Develop and implement a comprehensive Lessons Learned program to capture opportunities, analyze issues, recognize solutions, and offer insights from all channels, enhancing organizational learning, and driving continuous improvement.
- Co-Captain of a Direct Sales Tiger Team initiative identifying 56 at-risk scenarios across Telesales and Retail Teams, bringing 50 to resolution within a 3-month period during OEP 2023.
Direct Sales Project Manager
Florida Blue
Jacksonville, FL
06.2023 - Current
- Created project plans and tracked progress against milestones.
- Coordinated with internal teams to ensure timely completion of projects.
Direct Sales Operations Specialist
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
08.2022 - 06.2023
- Supports OEP readiness/go-live, including onboarding, refresh documents, tracking of critical milestones, providing project plan updates, and command support.
- Supports the implementation and maintenance of business imperatives and problem management that help drive service level agreements and key performance indicators, including, but not limited to, contingency planning and best practices to improve operational performance.
- Lead Continuous Improvement Projects, and a subject matter expert for comprehending technical and analytical information from the Telephony team.
- PMP Project Manager on 2 Current Direct Sales Enhancement Projects throughout the Project Life Cycle.
GWC Telephonic Delivery Lead
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
05.2019 - 08.2022
- Serviced GWC telephonic client accounts during OEP/AEP operational readiness, refresh, and improvement processes, while ensuring alignment with other GWC verticals.
- Project Lead - identify and integrate business processes, controls (end-to-end), and capabilities with functional areas across the organization to facilitate change management activities, ensuring capabilities meet corporate needs for initiatives.
- Built and maintained an internal project plan for all TDLs to track the progress of their yearly Client Onboarding Refresh Initiative, leading up to AEP/OEP Go Live 2019 through 2022.
- Supported the implementation and maintenance of service level agreements in cross-functional areas to ensure efficient and effective business processes.
- Used solution development sessions to create and implement disaster recovery plans for business continuation.
Member Engagement Manager
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
05.2018 - 05.2019
- Drove progress in the Provider Outreach Pilot Program executing, monitoring, and closing the project delivering successful results to Stakeholders.
- Lead Manager in the Arizona Member Engagement Pilot Program through planning, launching, executing, monitoring, and closing the first successful life cycle with 4 full campaigns.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets, and effectively managing inventories.
OEP Sales Manager - Outbound Sales Manager
Florida Blue - Blue Cross Blue Shield of Florida
Jacksonville, FL
08.2017 - 06.2018
- Responsible for the team management of 24 agents during OEP.
- Aided in launching the Touchpoint Pilot initiative for over 768,000 members across diverse business books.
- Ensured project deadlines were met by managing and partnering with Marketing to monitor performance.
- Charged with executing, monitoring, and closing the first life cycle of a pilot program with a new provider outreach initiative, with successful results.
- Managed the telephony campaign setup, execution, change control, and reporting for a call center of 300+ agents and CSRs.
Member Engagement Representative
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
02.2017 - 08.2017
- Part of the cold-start, Next Health Technologies team initiative.
- 95% average monthly call evaluation scores.
Customer Sales Associate
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
09.2016 - 02.2017
- Responsible for triaging calls to the appropriate department.
- Selected for the Binder Reminder Project.
Specialized Trades Manager/Division Manager
Trace Staffing Solutions
Jacksonville, FL
09.2015 - 07.2016
- Managed the recruiting and temporary staffing for 35 major accounts in the Northeast Florida region.
- Executed an integrated advertising campaign across multiple media channels.
- Planned, developed, and executed a new business project plan that resulted in onboarding 20 new clients for the company’s sales team to manage.
Distance Admissions Manager
Tulsa Welding School
Jacksonville, FL
10.2014 - 07.2015
- I advised students throughout the admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
Educational Recruiting Manager
ITT Technical Institute
Jacksonville, FL
03.2010 - 08.2014
- Boosted registrations by improving promotional, outreach, and parent engagement strategies.
Light Industrial Staffing Specialist
Snelling Staffing
Charleston, SC
09.2007 - 03.2010
- Managed full-cycle recruiting, including sourcing, interviewing, offering jobs, and negotiating contracts.
Branch Manager
Enterprise Rent-A-Car
Charleston, SC
10.2003 - 07.2007
- Managed a rental branch with a fleet of 250+ vehicles.
- Branch grossed $3,230,000 a year, with a $465,000 operating profit margin.
- Executed a business development project with four other Charleston-area branches to develop a local corporate program, leading to 15 or more new corporate accounts with businesses, including two schools: Charleston Southern and Trident Technical College.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Evaluated budget plans and current costs to project trends, and recommend updates.
- Completed month-end and year-end closings, kept records audit-ready, and monitored the timely recording of accounting transactions.
Bar Supervisor
Landry's - Crab House
Charleston, SC
02.2000 - 10.2003
- Responsibilities included maintenance inventory, ordering, margin setting and monthly store profit.
Education
Bachelor of Arts - Psychology
University of North Florida (UNF)
Jacksonville Beach, FL1999
Psychology
West Virginia University
Morgantown, WV1998
MBA - Management
Florida Institute of Technology
Melbourne, FLSkills
- Completed three Continuous Improvement Projects for the Campaign End-to-End Process Improvement Project, which came to over $500,000 in cost aversion
- Strong background using both the Project Management Waterfall and Agile methodologies, as well as hybrid models (8 years)
- Integral part of GuideWell, Florida Blue, AEP, OEP, Go Live Cycles (8 years)
- Experience with building and troubleshooting telephonic infrastructure (7 yrs)
- Proficiency in the use of project tracking tools: Clarizen, Microsoft Project, and Workfront (5 years)
- Health care industry knowledgeable (9 years)
- Background in logistics management (2 years)
- Background in company budgeting and financial management (15 years)
- Corporate, industrial, operational recruiting experience (5 yrs)
Certification
Certified Lean Brown Belt
Certified 2024
Certified SharePoint Power User
Certified 2023
SAFe 5 SCRUM Master
Scaled Agile Certified 2022
Project Management Professional (PMP)
PMI Certified 2019; Credential# 2594471
2-15 LIFE INCL VAR ANNUITY & HEALTH
State of Florida Licensed 2017; W407453
Leadership Training
IGNITE Emerging Leaders Program
Selected for 2023 Class by Guidewell Leadership
Enterprise "Best of the Best" Management Program
Completed 2005
Affiliations
Active Member, Jacksonville PMI Northeast Florida Chapter
Active Member, Space Coast PMI Northeast Florida Chapter
Athletic Council Representative for the WVU Student Council. 1996-1997
Additional Information
Workfront
Microsoft Office Suite Products, (MS Word, Excel, PowerPoint, Project) Salesforce, Five9, Tableau, Workfront, Lucidchart
Timeline
Direct Sales Project Manager
Florida Blue
06.2023 - Current
Direct Sales Project Manager
Florida Blue
06.2023 - Current
Direct Sales Operations Specialist
Florida Blue - Blue Cross Blue Shield Of Florida
08.2022 - 06.2023
GWC Telephonic Delivery Lead
Florida Blue - Blue Cross Blue Shield Of Florida
05.2019 - 08.2022
Member Engagement Manager
Florida Blue - Blue Cross Blue Shield Of Florida
05.2018 - 05.2019
OEP Sales Manager - Outbound Sales Manager
Florida Blue - Blue Cross Blue Shield of Florida
08.2017 - 06.2018
Member Engagement Representative
Florida Blue - Blue Cross Blue Shield Of Florida
02.2017 - 08.2017
Customer Sales Associate
Florida Blue - Blue Cross Blue Shield Of Florida
09.2016 - 02.2017
Specialized Trades Manager/Division Manager
Trace Staffing Solutions
09.2015 - 07.2016
Distance Admissions Manager
Tulsa Welding School
10.2014 - 07.2015
Educational Recruiting Manager
ITT Technical Institute
03.2010 - 08.2014
Light Industrial Staffing Specialist
Snelling Staffing
09.2007 - 03.2010
Branch Manager
Enterprise Rent-A-Car
10.2003 - 07.2007
Bar Supervisor
Landry's - Crab House
02.2000 - 10.2003
Bachelor of Arts - Psychology
University of North Florida (UNF)
Psychology
West Virginia University
MBA - Management
Florida Institute of Technology
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