Dakota Williams
Xenia,OH
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Mass Torts Made Simple
Beavercreek, OH
09.2023 - Current
- Assisted clients with inquiries related to their cases via phone or email communication.
- Maintained strong call control and quickly worked through scripts to address problems.
- Performed verification of customer accounts and ensured data accuracy.
- Identified potential fraudulent transactions by monitoring for suspicious patterns or behaviors.
Office Manager
Revive Health and Injury
Springfield, OH
06.2019 - 09.2023
- Processed and sent invoices, adjustments and credit memos to customers.
- Copied and verified insurance while coordinating patient information for billing and insurance processing.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Assistant in Operation Room
Ohio Pain Clinic
Centerville, OH
07.2018 - 07.2019
- Executed pre-surgical preparation, transporting specimens and supplies to operating room.
- Prioritized requests, responding to stat orders immediately.
- Performed sterilization processes after procedures to complete room turnaround.
- Assisted with transporting patients from pre-op to post-op areas as needed.
Shift Leader
Bob Evans Restaurant
Xenia, OH
05.2014 - 07.2018
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Verified accuracy of registers at beginning and end of shift.
- Monitored staff performance and addressed issues.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Xenia High School
Xenia05-2014
Skills
- Multitasking
- Reliability
- Marketing
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- HIPAA Compliance
- Insurance Billing
- Management
- Accounts Receivable
References
References available upon request.
Timeline
Call Center Representative
Mass Torts Made Simple
09.2023 - Current
Office Manager
Revive Health and Injury
06.2019 - 09.2023
Assistant in Operation Room
Ohio Pain Clinic
07.2018 - 07.2019
Shift Leader
Bob Evans Restaurant
05.2014 - 07.2018
High School Diploma -
Xenia High School