Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dwinelen Smith

Southaven,MS

Summary

Accomplished leader with a proven track record at Wendys International, adept in inventory management and enhancing customer satisfaction. Excelled in staff training and development, significantly improving team performance. Expert in implementing effective safety procedures and conflict resolution, ensuring operational excellence and fostering a positive work environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Co- Manager

Wendys International
01.2019 - Current
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high
  • levels of customer satisfaction while
  • protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
  • Approved regular payroll submissions for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Ensured accurate management of financial transactions.

Restaurant Manager

Checkers Restaurant
10.2014 - 01.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.

Manager

Mrs Burger
06.2010 - 10.2014
  • Managed shift operations to ensure smooth workflow and efficiency.
  • Conducted thorough inventory checks to ensure accurate stock levels.
  • Trained employees
  • Implemented sanitation protocols following established procedures.
  • Ensured workplace cleanliness and organization.

Education

Medical Office Assistant - Medical Informatics

Delta Technical College
Lake Charles, LA
03.2009

High School Diploma - Gerneral Studies

South Cameron High School
Cameron La
05.2006

Skills

  • Team leadership
  • Customer service
  • Decision-making
  • Staff training and development
  • Cross-functional teamwork
  • Task delegation
  • Policy implementation
  • Project planning
  • Budget control
  • Time management
  • Performance management
  • Expense tracking
  • Product management
  • Documentation and reporting
  • Schedule preparation
  • Goal setting
  • Expectation setting
  • Shift scheduling
  • Clear communication
  • Verbal and written communication
  • Relationship building
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Conflict resolution
  • Inventory management
  • Recruiting and interviewing
  • Risk management

Accomplishments

My biggest accomplish was becoming a certified training store in 2023 at wendys international on top of being in the top 100 store where we ranked no.5

Certification

Safeserv certified

Timeline

Co- Manager

Wendys International
01.2019 - Current

Restaurant Manager

Checkers Restaurant
10.2014 - 01.2019

Manager

Mrs Burger
06.2010 - 10.2014

Medical Office Assistant - Medical Informatics

Delta Technical College

High School Diploma - Gerneral Studies

South Cameron High School

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Dwinelen Smith