Dwon Pelt
Greenwood,IN
Summary
Professional with over 10 years experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
11
11
years of professional experience
Work History
Eye Care Manager
America's Best Contacts and Eyeglasses
11.2024 - Current
- Advise customers on eyewear choices, enhancing satisfaction and driving repeat business.
- Boosted sales through personalized consultations, achieving measurable revenue growth.
- Utilize product knowledge to solve customer issues, ensuring optimal eyewear solutions.
- Collaborate with team to streamline operations, improving service efficiency.
- Coordinated multidisciplinary team meetings to ensure comprehensive patient assessments and interventions.
- Developed individualized care plans to enhance patient outcomes and promote well-being.
- Mentored junior staff on best practices in care management and patient advocacy strategies.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated communication between patients, providers, and support staff to enhance service delivery.
- Coordinated patient care plans, ensuring alignment with individual needs and healthcare goals.
Store Market Manager
LensCrafters
02.2015 - 07.2024
- Lead store operations, achieving consistent sales growth and enhancing customer satisfaction.
- Develop strategic market plans, resulting in increased brand presence and customer engagement.
- Foster team collaboration, improving staff productivity and service quality.
- Analyze market trends, adapting strategies to meet shifting demands and maximize profitability.
- Managed budget allocation for marketing campaigns, ensuring effective use of resources to maximize outreach efforts.
- Implemented training programs focused on improving staff performance and enhancing overall store productivity.
- Led store operations to achieve sales targets and enhance customer satisfaction.
- Developed strategic merchandising plans to optimize product placement and increase visibility.
- Trained and mentored team members on best practices for customer engagement and service excellence.
- Analyzed sales data to identify trends, inform inventory management, and drive operational efficiency.
Education
Associate of Applied Science - Business Administration And Management
Iowa Central Community College
Fort Dodge, IA05.2014
Computer Applications - Information And Communication Technology
Mycomputercareer.Edu-Columbus
Columbus10.2025
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Excellent time management skills
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Conflict resolution techniques
- Schedule management
Timeline
Eye Care Manager
America's Best Contacts and Eyeglasses
11.2024 - Current
Store Market Manager
LensCrafters
02.2015 - 07.2024
Associate of Applied Science - Business Administration And Management
Iowa Central Community College
Computer Applications - Information And Communication Technology
Mycomputercareer.Edu-Columbus
Courses
- Mar 2025 - Jan 2026
- Information Technology at MyComputerCareer.edu