DWONNDA ARNOLD
Summary
Detail-oriented Patient Access Supervisor with extensive Epic workflows background and strong work ethic. Successfully earned Grand Central Credentialed Trainer certification, while working in various patient-related accounts at large medical facility and achieved 96% monthly team registration quality scores. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
OUR LADY OF LOURDES HEART HOSPITAL
07.2008 - Current
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created tip-sheets with step by step on workflow upgrades to ensure staff knowledge.
- Researched accounts in various work queues to ensure the claims went out clean.
- Researched patients' bills for errors or to update insurance coverage.
- Worked in conjunction with Revenue Management to clean claim for processing.
Patient Access Representative
OUR LADY OF LOURDES RMC
09.2010 - 11.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Served as translator for physicians for Spanish speaking patients.
Education
Bachelor of Science - Psychology
Louisiana State University And A&M College
Baton Rouge, LA08.1997
Skills
- Hospital Billing
- Effective problem solving
- Team Management
- Insurance Verification
- Revenue Cycle Management
- Problem-Solving
- Customer Service
- Employee Supervision
- Training and mentoring
- Epic Systems
Certification
- Certified Grand Central Credentialed Trainer, Our Lady of Lourdes Heart Hospital
- CHAA certification
Languages
Spanish
Limited Working
Timeline
Patient Access Representative
OUR LADY OF LOURDES RMC
09.2010 - 11.2016
Patient Access Supervisor
OUR LADY OF LOURDES HEART HOSPITAL
07.2008 - Current
Bachelor of Science - Psychology
Louisiana State University And A&M College
- Certified Grand Central Credentialed Trainer, Our Lady of Lourdes Heart Hospital
- CHAA certification
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