Dwooryl Deshommes
Seminole,FL
Summary
Experienced Restaurant Manager bringing demonstrated success in developing and motivating strong restaurant teams to reach ultimate customer satisfaction while managing inventory and preventing waste. Adept at implementing strategies to drive revenue, growth, and maintain high quality service. Positive and upbeat with customers and team members alike.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Slyce Pizza Bar
03.2024 - Current
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Planned and executed strategies to increase customer loyalty and retention.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained positive relationships with local community and government officials.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversaw food preparation and monitored safety protocols.
- Oversaw facility maintenance projects to ensure a clean, safe, and visually appealing environment for guests at all times.
- Helped rebuild the restaurant after it was destroyed by two hurricanes that happened two weeks apart.
- Enhanced employee retention by fostering a positive work environment and providing ongoing professional development opportunities.
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Analyzed sales data to identify trends in customer preferences, adjusting menu offerings accordingly to maximize profits.
- Cultivated strong relationships with suppliers, negotiating favorable pricing and terms for products and services.
- Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
Restaurant Manager
Bolay Fresh Bold Kitchen
09.2023 - 03.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Hired and trained both permanent and temporary staff members.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maximized quality assurance by completing frequent line checks.
- Devised content strategy to effectively engage target audiences.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Conducted market research to identify new opportunities and target markets.
IT Consultant
MicTalk Inc
09.2020 - 03.2024
- Recommend and install upgrades and helped businesses to plan for technology to match growth.
- Created service level agreement for IT operational functions and help desk operations.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Assessed business requirements to forecast annual budgetary operational costs.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Inspected equipment, assessed functionality and optimized controls.
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Food & Beverage Associate
OTO Development
01.2023 - 09.2023
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Processed customer payments and balanced cash drawers.
Assistant Manager
Umami Japanese Steakhouse Sushi Bar
01.2022 - 01.2023
- Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitize equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Dispatch Manager
Sprinter Delivery LLC
01.2019 - 09.2020
- Motivated staff to deliver high-level dispatch support while successfully meeting Amazon's goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Scheduled and dispatched drivers to locations in Tampa Bay Area.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Evaluated current operational processes to help develop, implement and improve practices.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Tracked and monitored vehicle performance and maintenance.
Companion Caregiver
Enduring Life Services
03.2017 - 05.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
Shift Lead
Walgreens
01.2015 - 05.2017
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor's degree - Computer Science
St. Petersburg College
12.2019
High School Diploma -
Pinellas Park High School
Largo, FL06.2014
Skills
- Food Service Experience
- Operations Management
- Food Preparation and Safety
- Kitchen Staff Management
- Labor and Food Cost Control
- Hiring and Training
- Staff Management
- Food Inspection
- Cooking Procedures
- Staff Scheduling
- Nutritional Assessment
- Meal Planning and Preparation
- Knowledge of Cooking Equipment
- Recruitment
- Hospitality Management
- Opening and Closing Procedures
- Catering Coordination
- Food Service Team Development
- Policy Implementation
- Preparing Food
- Kitchen Sanitation
- Team Management
- Liquor, beer, and wine knowledge
Certification
- Florida Food Handler Certification, Bolay Fresh Bold Kitchen - September 2023 to September 2026
- Microsoft SQL Server Data Analysis, Colaberry School of Data Analytics- 2019
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Manager
Slyce Pizza Bar
03.2024 - Current
Restaurant Manager
Bolay Fresh Bold Kitchen
09.2023 - 03.2024
Food & Beverage Associate
OTO Development
01.2023 - 09.2023
Assistant Manager
Umami Japanese Steakhouse Sushi Bar
01.2022 - 01.2023
IT Consultant
MicTalk Inc
09.2020 - 03.2024
Dispatch Manager
Sprinter Delivery LLC
01.2019 - 09.2020
Companion Caregiver
Enduring Life Services
03.2017 - 05.2020
Shift Lead
Walgreens
01.2015 - 05.2017
Bachelor's degree - Computer Science
St. Petersburg College
High School Diploma -
Pinellas Park High School
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