Summary
Overview
Work History
Education
Skills
References Available
Timeline
Generic

Dwyer Dale

University Place,WA

Summary

Facilities management professional with focus on maintaining and improving facility operations. Known for reliability and flexibility in adapting to changing needs. Strong team collaboration and problem-solving skills, ensuring seamless operations and high standards.


Overview

12
12
years of professional experience

Work History

Facilities Manager

Metropolis
10.2018 - Current
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
  • Implemented workplace safety programs that reduced accidents significantly while fostering a culture of safety.
  • Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
  • Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Improved client relations by maintaining open lines of communication and addressing concerns promptly.
  • Provided valuable insights to senior management on potential business risks identified during audits.
  • Curbside Coordinator/Dispatcher/CSR/Facilities Supervisor/Assistant Facilities Manager

Night Shift Lead

Shuttle Express
06.2013 - 10.2018
  • Being in a supervisory role as a GEL (2.5 years), making sure the drivers, and agents take care of the guests in a timely, professional, and courteous manner
  • Making reservations fast and accurately, dealing with high stress situations, training new agents in the operations of the call center and the airport
  • Making sure our valued special needs guests are taken care of properly with the utmost respect
  • Coordinating between our dispatch staff, the drivers, and the guests to make sure it is diligently completed
  • Dealing with high status clients, keeping the utmost digression and confidence to their privacy
  • A diligent belief in Shuttle Express’ core values, Safety, Integrity, Respect, and Care
  • Monitoring Situations as they constantly change, adapting to them as needed to make sure the resolution of the situation has the best outcome.
  • Temp/AC/GSR/GEL/Dispatcher

Education

Diploma - MIBC

Everest College

Skills

  • Effective Leadership
  • Experienced with Excel Functions
  • Task Delegation Expertise
  • Organized Multi-Project Handling
  • Resilient Response to Challenges
  • Process Optimization
  • Event Planning Expertise
  • Flexible Response Strategies
  • Emotional Understanding
  • Trustworthy Performance
  • Building inspections
  • Budgeting and financial management
  • Client relationship management
  • Risk assessment

References Available

Upon request.

Timeline

Facilities Manager

Metropolis
10.2018 - Current

Night Shift Lead

Shuttle Express
06.2013 - 10.2018

Diploma - MIBC

Everest College

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Dwyer Dale