Dyah Burleson
Sasebo Navy Exchange
FPO,AP
28
years of professional experience
Trustworthy Sales Associate/Cashier, who enjoys working in a costumer-focused work environment.Offers strong knowledge of products and services. Possessing a strong commitment to quality customer service coupled with a superb communication skills.Builds customer loyalty by effectively resolving problems and quickly processing transactions. Customer Service Representative who achieves high levels of customer satisfaction.
Work History
Front Register Sales Clerk
12 Years 4 Months- Greeted customers in a timely fashion while quickly determining their needs.
- Operating Cash Register daily.
- Performing Sales, Return/ Exchange for customer .
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in a prompt and efficient manner.
- Built relationships with customers to increase likelihood of repeat business.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Flight Attendant
9 Years 9 Months- Ensured the passengers needs and expectations were met throughout the flight.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.
- Remained current and qualified in assigned aircraft.
- Briefed passengers according to company and FAA requirements.
- Announced and demonstrated safety and emergency procedures.
- Assisted with the Safety Risk Management (SRM) process.
- Complied with customs, immigration and cabotage laws on international trips.
- Determined special assistance needs of passengers.
- Walked aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
- Reassured passengers when situations such as turbulence are encountered.
Jewelry, Cosmetic and Fragrance Dept. Supervisor
2 Years 7 Months- Promoted from Sales Associate to Supervisor within 10 months.
- Managed staff of 3 in the department.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Interviewed job candidates and made staffing decisions.
- Hired, trained and evaluated personnel in sales and marketing.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
- Completed profit and loss performance reports.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Planned budgets and authorized payments and merchandise returns.
- Counted cash drawers and made bank deposits.
Flight Attendant
4 Years- Ensured the passengers needs and expectations were met throughout the flight.
- Announced and demonstrated safety and emergency procedures.
- Briefed passengers according to company and DGCA requirements.
- Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard.
- Complied with customs, immigration and cabotage laws on international trips.
- Informed pilots potentially hazardous conditions.
- Determined special assistance needs of passengers.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.
- Walked aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
- Prepared relevant SRM documents in conformance with the Safety Management System (SMS) order.
- Assisted with the Safety Risk Management (SRM) process.
- Administered first aid to passengers in distress.
Education
High School Diploma
Skills
Cash handling expertise
Night and safe deposit procedures
Self-sufficient
Positive
Cheerful
People-oriented
Trusted key holder
Exceptional communication skills
Strong client relations
Training development aptitude
Credit card processing.
Microsoft Outlook
Word and Excel
Accomplishments
- Earnerd Third Quater of 2013 Employee Of The Quarter, at NEX Sasebo, Japan.
- Peer Award as Employee of the Month of July 2011 at MCX Iwakuni, Japan.
- Director Award for Excellence Customer Service Award at MCX Iwakuni, Japan.
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-call
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
- Financial
- Compiled inventory lists and worked with vendors for product pricing and special orders.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Front Register Sales Clerk
Sasebo Navy Exchange
06.2014 - CurrentRead More
Jewelry, Cosmetic and Fragrance Dept. Supervisor
Marine Corps Exchange Iwakuni
05.2010 - 12.2012Read More
Flight Attendant
Chautauqua Airlines
09.2003 - 06.2013Read More
Flight Attendant
Gulf Air
07.1998 - 07.2002Read More
Stella Duce 1 High School
High School Diploma
Read More