Summary
Overview
Work History
Education
Skills
Timeline
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Dyaja James

St. Petersburg,FL

Summary

Experienced and ambitious college student equipped with strong, interpersonal skills able to quickly adapt and maintain any company standards. Authorized to work in the US for any employer Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

5
5
years of professional experience

Work History

Universal Banker

JPMorgan Chase Bank
04.2022 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Educated customers on features and benefits of banking products and services.
  • Balanced teller drawers and ATM cash.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Team Leader

Target
09.2020 - 04.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Assistant Operations Manager

Harris Teeter
01.2020 - 09.2020
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Trained new employees on proper protocols and customer service standards.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Developed and implemented procedures to detect and prevent fraud.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.

Assistant Store Manager

Speedway LLC
11.2018 - 01.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Bachelor of Science - Cyber Security

Saint Petersburg College
Seminole, FL
06.2026

Skills

  • Staff Management
  • Inbound/Outbound Calls
  • Consumer Banking
  • Financial Solution Recommendation
  • Asset Protection Strategies
  • Security Protocols
  • Customer Focus
  • Verbal and Written Communication
  • Audit Support
  • Operations Management
  • Reviewing Documents
  • Multitasking

Timeline

Universal Banker

JPMorgan Chase Bank
04.2022 - Current

Team Leader

Target
09.2020 - 04.2022

Assistant Operations Manager

Harris Teeter
01.2020 - 09.2020

Assistant Store Manager

Speedway LLC
11.2018 - 01.2020

Bachelor of Science - Cyber Security

Saint Petersburg College

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Dyaja James