D'Yale Adams
Berkeley,CA
Summary
Articulate, energetic and knowledgeable team player with exemplary passion for developing relationships, cultivating partnerships and growing workplaces. Possesses an outgoing, positive demeanor with proven skills in establishing rapport and encouraging consistent results. Motivated to maintain top-notch customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
Work History
Problem-Solving Specialist
Episcopal Community Services Of San Francisco
01.2024 - Current
- Coordinated with local agencies, landlords and non-profits to prevent houselessness
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of houselessness, mental illness and trauma.
- Managed housing resource budgets effectively, consistently staying within financial constraints while maximizing housing results for clients.
- Analyzed and reflected clients' needs and strengths through Motivational Interviewing to drive growth and maintain morale.
On-Call Outreach Specialist
Asian Health Services
01.2024 - Current
- Coordinated community events focused on raising awareness about HIV prevention methods, reducing stigma associated with testing initiatives.
- Improved patient outcomes by implementing effective HIV testing and counseling strategies.
- Collaborated with multidisciplinary teams across various healthcare settings to integrate our program''s services seamlessly into overall care plans for patients living with or at risk for HIV.
Community Health Advocate
Asian Health Services
06.2021 - 01.2024
- Accomplished in the use of Motivational Interviewing, both to establish rapport and meet long-term client goals.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Successfully implementing outreach strategies to canvas and engage over 100 out-of-care clients.
- Devising and distributing informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
- Organizing, leading and developing educational presentations on infectious diseases
- Building and navigating client databases, including EPIC and EXCEL spreadsheets.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Conducted community workshops to promote different programs and educate public on available services.
- Implemented strategies to increase public awareness of social and community service programs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Group Facilitator
Asian Health Services
06.2021 - 01.2023
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Prepared and led support groups for patients.
- Met with patients individually for biofeedback sessions.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Educated patients on potentially beneficial wellness services.
- Developed programs and activities to help clients improve attitudes towards treatment.
- Maintained positive, comforting environment that felt safe and inviting to clients.
Intern
Student Diversity & Inclusion Program, UCSC
10.2020 - 06.2021
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Scheduled educational activities, faculty lectures and departmental events.
- Developed strategies to promote diversity in faculty and staff hiring and actively participated in building strong networks and recruitment sources.
- Planned and implemented staff development and training programs to enhance techniques
- Worked to center discussions of diversity and inclusion around marginalized students and faculty.
Membership Services Representative
YMCA of Downtown Berkeley
08.2019 - 03.2020
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maximized customer satisfaction by handling more than 30 customer interactions each day.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Seasonal Sales Associate
Games of Berkeley
10.2019 - 01.2020
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Volunteer
Uhuru Furniture
09.2019 - 12.2019
- Enhanced operations by completing wide variety of tasks, freeing up valuable time for full-time employees.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Legislative Intern
Office of State Senator Loni Hancock
07.2016 - 08.2016
- Identified, researched and tracked legislative issues relevant to current public issues.
- Reviewed legislative and regulatory documents, analyzed implications and shared findings with staff
- Attended meetings with State Senator Hancock and took elaborate notes for later review with office management
- Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Education
Associate of Arts - Sociology
Berkeley CityCollege
Berkeley, CA 06.2016 - 2020.05
Associate of Arts - Liberal Arts And General Studies
Berkeley City College
Berkeley, CA 06.2016 - 2020.05
High School Diploma -
Berkeley High School
Berkeley 09.2012 - 2016.06
Bachelor of Arts - Sociology
University of California, C Santa Cruz
Santa Cruz 2020.10 - 2024.03
Skills
Account management
Affiliations
- Umoja Scholars, Student (2016 to Current)
A cohort-based program that aspires to eliminate the achievement gap seen in African-Americans students through competitive spirit, community-based cooperation, and academic development. I am a part of the first Umoja cohort of 2016. As one of the older Umoja students, I'm sometimes looked to for advice by the younger students; A responsibility that humbles and inspires me to self-reflect and improve.
- Center for Youth Development Through Law (2016)
Focused on Professional Development, Conflict
Resolution, Court Procedures and Constitutional
Law. At the end of the program, students participated in a Mock Trial as defense and prosecution attorneys. This required extensive preparation and a thorough understanding of oration.
Accomplishments
- Consort's Club Scholarship (2016)
- Awarded for Academic Excellence. Only granted to two nominated students per High School
- California State Senate Certificate of Recognition
(2016) - Awarded for outstanding work and dedicated service as a Summer Intern
- Certified Case Manager and HIV Health Advocate
- CPR, AED, First Aid & Bloodborne Pathogen Certified
Certification
CPR/AED/First AidCPR/AED/First Aid, American Red Cross Training Services
Timeline
Problem-Solving Specialist
Episcopal Community Services Of San Francisco
01.2024 - Current
On-Call Outreach Specialist
Asian Health Services
01.2024 - Current
Linkage and Retention: Creating a Culture of Engagement, Southeast AETC
07-2023
CPR/AED/First AidCPR/AED/First Aid, American Red Cross Training Services
04-2023
ADAP Enrollment Training, ProProfs
09-2021
Cultural Awareness Basics, Southeast AETC
07-2021
Community Health Advocate
Asian Health Services
06.2021 - 01.2024
Group Facilitator
Asian Health Services
06.2021 - 01.2023
Intern
Student Diversity & Inclusion Program, UCSC
10.2020 - 06.2021
Bachelor of Arts - Sociology
University of California, C Santa Cruz
2020.10 - 2024.03
Seasonal Sales Associate
Games of Berkeley
10.2019 - 01.2020
Volunteer
Uhuru Furniture
09.2019 - 12.2019
Membership Services Representative
YMCA of Downtown Berkeley
08.2019 - 03.2020
Legislative Intern
Office of State Senator Loni Hancock
07.2016 - 08.2016
Associate of Arts - Sociology
Berkeley CityCollege
06.2016 - 2020.05
Associate of Arts - Liberal Arts And General Studies
Berkeley City College
06.2016 - 2020.05
High School Diploma -
Berkeley High School
09.2012 - 2016.06
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