Dyamond Benavides
Virginia
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant
Richmond Public Schools
Richmond, VA
04.2024 - 05.2025
- Greeted visitors in a professional manner and provided assistance when necessary.
- Maintained an organized filing system of paper documents and electronic files.
- Provided administrative support to multiple departments as needed.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Customer Service Representative
TDB Communications
Richmond, VA
11.2023 - 02.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
Inbound Call Center Representative
T-Mobile
Henrico, VA
10.2021 - 05.2023
- Developed strong relationships with existing customers through proactive outreach via telephone conversations and emails.
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Adhered to all company policies and procedures when dealing with customers.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Collaborated with other departments within the organization when necessary.
Beauty Advisor
Macys Department Store
Richmond, VA
08.2019 - 09.2021
- Created a positive shopping experience for each customer through effective communication skills.
- Assisted in the development of new beauty products and services.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Education
High School Diploma -
Meadowbrook High School
North Chesterfield, VA06-2016
Skills
- Team collaboration
- Attention to detail
- Customer service
- Customer relationship management
- Effective communication
- Time management
Certification
- CPR Certificate
Languages
Spanish
Elementary
Accomplishments
- Awarded top sales performer of 2023 achieving 65% of sales quota.
- Grew client base by 40% within 1 year through strategic social interactions and referrals.
Timeline
Office Assistant
Richmond Public Schools
04.2024 - 05.2025
Customer Service Representative
TDB Communications
11.2023 - 02.2024
Inbound Call Center Representative
T-Mobile
10.2021 - 05.2023
Beauty Advisor
Macys Department Store
08.2019 - 09.2021
High School Diploma -
Meadowbrook High School
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