Summary
Overview
Work History
Education
Skills
Timeline
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Dyamond Johnson

Woodbury,MN

Summary

Highly motivated individual seeking a challenging position with the opportunity for growth and advancement.

Overview

12
12
years of professional experience

Work History

Sr Specialist Collections, Data Entry Specialist,

Target Corporation
10.2019 - Current
  • Review and respond to chargeback disputes by utilizing system tools, following best practices and payment type regulations to reach an appropriate resolution
  • Analyze and reconcile chargeback transactions to determine the validity, appropriate response, and documentation requirements
  • Ensure the chargeback responses are successfully delivered to the payment processor.

Administrative Assistant

HCL Technologies
Woodbury, MN
10.2017 - 01.2019
  • Organize office and assist associates in ways that optimize procedures
  • Create and update records ensuring accuracy and validity of information
  • Schedule and plan meetings and appointments
  • Resolve office-related malfunctions and respond to requests or issues
  • Coordinate with other departments to ensure compliance with established policies.
  • Organized and maintained filling
  • Handled confidential documents in an organized fashion according to established protocol

  • Handled 60-80 calls per day on average working from a home office
  • Utilized problem-solving skills in order to meet customer needs
  • Maintained professional and polite telephone manner
  • Effectively addressed complaints and concerns to resolve issues.

Patient Care Coordinator

Hudson Physicians
Hudson, WI
01.2017 - 01.2018
  • Checked in patients upon arrival to clinic
  • Verified and updated billing and insurance information for each patient
  • Processed payments and other requests in a timely manner
  • Scheduled appointments for patients over the phone
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer
  • Processed patient intake information and updated medical records prior to treatment.

Call Center Representative

TeleTech
New Richmond, WI
01.2012 - 01.2017
  • Handled customer inquiries via phone and email
  • Researched required information using available
  • Researched required information using available
  • Provided customers with product and service
  • Documented all call information.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

Associate of Science - Business Administration

Colorado Technical University
01-2016

High School Diploma - General

Plainfield South High School
06-2006

Bachelor of Science - Digital marketing social media

Johnson & Wales University - Charlotte
Charlotte, NC

Skills

  • Customer service
  • Communication
  • Administrative support
  • Organization and time management
  • Problem-solving
  • Detail-oriented
  • Excellent time management
  • Leadership
  • Customer Relations

Timeline

Sr Specialist Collections, Data Entry Specialist,

Target Corporation
10.2019 - Current

Administrative Assistant

HCL Technologies
10.2017 - 01.2019

Patient Care Coordinator

Hudson Physicians
01.2017 - 01.2018

Call Center Representative

TeleTech
01.2012 - 01.2017

Associate of Science - Business Administration

Colorado Technical University

High School Diploma - General

Plainfield South High School

Bachelor of Science - Digital marketing social media

Johnson & Wales University - Charlotte

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Dyamond Johnson