Dyamond Lyons
Mesquite,TX
Summary
Customer service professional with 3+ years of remote call center and healthcare documentation experience. Skilled in handling high‑volume inbound calls, resolving billing and insurance inquiries, and updating customer records with accuracy. Adept at active listening, de‑escalating emotional situations, and troubleshooting technical issues. Strong computer literacy with CRM systems (Salesforce, Zendesk), Microsoft Office, and dual‑monitor workflows. Currently completing a Bachelor of Science in Human Resource Management. Seeking to contribute customer advocacy, compliance expertise, and problem‑solving skills as a Call Center Advisor 1 – Tier 1 at Vetsource.
Overview
4
4
years of professional experience
Work History
Service consultant
Progressive
08.2025 - Current
- Handle inbound customer calls, ensuring compliance with company policies and billing requirements.
- Document customer records in CRM systems with accuracy and accountability.
- Collaborate with internal teams to resolve documentation gaps and streamline workflows.
- Consistently meet call center metrics while maintaining customer trust.
Remote customer service representative
Datavant
01.2023 - 11.2024
- Assisted customers with inquiries regarding healthcare data solutions.
- Managed customer accounts and updated information in CRM systems.
- Provided product knowledge and guidance to enhance customer experience.
- Conducted follow-up calls to ensure customer satisfaction and address concerns.
- Documented customer interactions and feedback for process improvement initiatives.
Supply Chain Coordinator
Prologistix Staffing
07.2022 - 08.2023
- Coordinated supply chain logistics to ensure timely product delivery.
- Managed inventory levels and maintained accurate stock records.
- Collaborated with vendors to streamline procurement processes.
- Oversaw order processing and fulfillment for customer requests.
- Developed shipping schedules to optimize transportation efficiency.
Medical Customer Service Representative
RemX, McKesson Specialty
10.2021 - 03.2022
- Assisted patients with inquiries regarding medication and treatment options.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Processed patient orders and verified insurance information for accuracy.
- Educated patients about product usage and side effects during calls.
- Managed customer service software to track patient interactions efficiently.
Education
High School Diploma -
West Mesquite
Mesquite, TX05-2012
Some College (No Degree) - Human Resources Management
Capella University
Skills
- Inbound Call Handling & Customer Advocacy
- Active Listening & De‑Escalation Techniques
- Billing & Insurance Verification
- Documentation Accuracy & Compliance
- CRM Tools: Salesforce, Zendesk
- Microsoft Office Suite Google Suite Slack
- Technical Troubleshooting (VPN, connectivity, passwords)
- Remote Work Efficiency & Self‑Management
- Typing Speed: 40 WPM
Timeline
Service consultant
Progressive
08.2025 - Current
Remote customer service representative
Datavant
01.2023 - 11.2024
Supply Chain Coordinator
Prologistix Staffing
07.2022 - 08.2023
Medical Customer Service Representative
RemX, McKesson Specialty
10.2021 - 03.2022
High School Diploma -
West Mesquite
Some College (No Degree) - Human Resources Management
Capella University