Dyamond May
Dallas,TX
Summary
Stellar Bartender/server passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in a demanding environment. With exceptional multitasking skills and a friendly inviting personality I am able to keep a crowd happy and smiling while still maintaining an impeccable work ethic and upholding a high standard of customer service. Seeking a position where I can contribute to a dynamic team at a high-volume, fast-paced establishment.
Overview
7
7
years of professional experience
Work History
Cocktail Waitress
Influencer Marketing Group
02.2022 - 09.2022
- Served each guest courteously, quickly and efficiently.
- Poured drinks using standard pour according to specifications.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Assisted with bartending duties during high-volume shifts.
- Retrieved liquor, wine and beer from various storage facilities.
Assistant Bar Manager
O2 Lounge
05.2021 - 08.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained full knowledge of beverage lists and promotions.
- Waited on multiple customers at the bar and throughout the bar area.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, increasing improvement over prior onboarding process.
- Closed out cash register and prepared cashier report at close of business.
Cocktail Waitress
Incrowd
09.2020 - 09.2021
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Greeted new customers, discussed specials, and took drink orders.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Waitress
Twin Restaurants
10.2015 - 03.2020
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
J. Alexander's Restaurant
01.2019 - 06.2019
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
Education
Bachelor of Science - Fashion Merchandising
Iowa State University
Ames, IA05.2019
High School Diploma -
Warren Township High School
Gurnee, IL05.2014
Skills
- Servsafe Certified
- Engaging and friendly personality
- Hard worker
- Highly reliable
- Quick learner
- Exceptional customer service
- Point of Sale (POS) system operation
- Excels at upselling
- Creative mixology
- Attending multiple customers
- Responsible alcohol service
Timeline
Cocktail Waitress
Influencer Marketing Group
02.2022 - 09.2022
Assistant Bar Manager
O2 Lounge
05.2021 - 08.2021
Cocktail Waitress
Incrowd
09.2020 - 09.2021
Server
J. Alexander's Restaurant
01.2019 - 06.2019
Waitress
Twin Restaurants
10.2015 - 03.2020
Bachelor of Science - Fashion Merchandising
Iowa State University
High School Diploma -
Warren Township High School