Dyamond Smith
Office Manager
New York,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Heaven's Tiny Tots Daycare
07.2018 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
Customer Experience Manager
MICHEALS STORES
4 2012 - 7 2018
- Delivered great customer service while leading a team of over 30 sales associates
- Successfully did opening and closing store routines such as managing associates, money deposit and solving customer issues
- Led the team in rewards program registrations and implemented new ways to drive numbers up along with coaching associates on how to do so
- Learned all aspects of the business including Custom Framing, setting planograms and merchandising.
Administrative Assistant
PAW PRINTS OF HARLEM
01.2014 - 11.2017
- Maintained positive and professional staff and client relationships; welcomed/greeted clients and office guests while providing general information upon request
- Answered and directed phone calls to appropriate team
- Organized/scheduled meetings and appointments
- Produced and distributed correspondence memos, letters, faxes and forms to keep all clients and employees informed
- Submitted expense reports, ordered supplies and monitored inventory list.
Assistant Sales Manager
BEST BUY
11.2015 - 06.2016
- Assisted the Retail Store Manager in planning and implementing strategies to attract customers
- Conducted motivating store meetings, while inspiring the team to sell, grow, and do their best while having fun
- Evaluated employee performance and identified hiring and training needs
- Coordinated daily customer service operations (e.g
- Sales processes, orders and payments)
- Monitored and maintained store inventory.
Education
High School Diploma -
INDEPENDENCE HIGH SCHOOL
NEW YORK, NYSkills
Conflict resolution
undefinedTimeline
Office Manager
Heaven's Tiny Tots Daycare
07.2018 - Current
Assistant Sales Manager
BEST BUY
11.2015 - 06.2016
Administrative Assistant
PAW PRINTS OF HARLEM
01.2014 - 11.2017
Customer Experience Manager
MICHEALS STORES
4 2012 - 7 2018
High School Diploma -
INDEPENDENCE HIGH SCHOOL
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