Dyamond Williams
Henderson,North Carolina
Summary
Dedicated professional transitioning to a medical assistant role, emphasizing interpersonal skills and patient-centered care. Extensive experience in customer service and operations management in dynamic environments. Demonstrated ability to foster effective communication, support diverse individuals, and uphold safety and organization. Capable of managing daily operations and ensuring compliance with high service standards.
Overview
9
9
years of professional experience
Work History
Inventory Specialist
Walgreens
12.2021 - Current
- Maintained accurate inventory records while ensuring compliance with organizational policies and regulatory standards
- Verified product accuracy, expiration dates, and proper storage procedures to support safety and quality control standards
- Collaborated with multidisciplinary staff to fulfil supply requests and support daily operational needs
- Provided customer service support by responding professionally to internal staff and vendor inquiries
- Performed detailed audits and reconciled discrepancies to maintain accountability and accuracy
- Disposing of expired medications properly including counting and filling new prescriptions
Supervisor
Chick-fil-A
01.2019 - 01.2022
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Supervised, coached and evaluated team members to maintain high performance, professionalism, and excellence service.
- Managed staff scheduling, workflow coordination, and shift assignments to ensure efficient service delivery
Shift Manager/Assistant Manager
Walgreens
10.2020 - 12.2021
- Trained and supervised staff on customer service, safety protocols, and operational procedures
- Supported pharmacy workflow by coordinating prescription pickups, managing patient wait times, and maintaining confidentiality standards aligned with HIPAA practices
- Supervised daily store operations while ensuring compliance with company policies, safety protocols, and healthcare service standards
- Resolved customer concerns professionally while promoting a patient-centered experience
- Monitored inventory levels of health and medical products ensuring availability of essential supplies
Team Leader
Chick-fil-A
01.2018 - 01.2019
- Maintained professionalism and discretion when handling customer concerns, implementing solutions to improve service experience.
- Managed multiple responsibilities simultaneously while maintaining organization and time management.
- Promoted teamwork, accountability, and a positive work environment.
- Demonstrated strong attention to detail while managing transactions, orders, and operational tasks
Cashier/Food Prep
Chick-fil-A
04.2017 - 01.2018
- Delivered high-quality customer service while interacting with diverse populations in a fast-paced environment
- Communicated clearly with customers to take orders, clarify requests, to ensure 100% satisfaction.
- Practiced proper hand hygiene, infection prevention, and safe food handling techniques including stocked supplies and organized work stations.
- Prioritized tasks effectively while multitasking between customer service and preparation duties
Education
Certified Medical Assistant - Medical Assistant
Medical Careers
Henderson, North Carolina04.2026
General Studies
Southern Vance High School
Henderson, North Carolina06.2019
Skills
Patient Care & Customer service
Time Management & Organization
Effective Communication
Inventory and Supply Management
Computer Systems/POS Experience
Cash Handling & Accuracy
Attention to Detail in High-Responsibility Tasks
Infection Control & Sanitation Practices
Timeline
Inventory Specialist
Walgreens
12.2021 - Current
Shift Manager/Assistant Manager
Walgreens
10.2020 - 12.2021
Supervisor
Chick-fil-A
01.2019 - 01.2022
Team Leader
Chick-fil-A
01.2018 - 01.2019
Cashier/Food Prep
Chick-fil-A
04.2017 - 01.2018
General Studies
Southern Vance High School
Certified Medical Assistant - Medical Assistant
Medical Careers