Dyamyn Williams
Indianapolis,IN
Summary
Professional project specialist equipped to excel in coordinating and managing project activities. Brings strong focus on team collaboration and delivering results. Skilled in scheduling, budget management, and stakeholder communication. Reliable and adaptable, ready to meet changing project needs and ensure successful outcomes.
Overview
9
9
years of professional experience
Work History
Project Administrator
Godby Hearth & Home
7904 Rockville Road, Indianapolis
11.2021 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Processed invoices and payments in line with company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with purchasing department to optimize order placement and delivery schedules.
Scheduling Specialist
Bone Dry Roofing Inc
Indianapolis, IN
06.2020 - 10.2021
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Called customers to coordinate schedules and set appointments.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Established rapport with callers to build loyalty and support retention goals.
- Organized, maintained and updated information in computer databases.
Pit Operator
Amazon
Indianapolis, IN
02.2019 - 05.2021
- Operating Cherry picker to receive customers with RF Scanner orders
- Hit my rate 100% or more every night
- Licensed PIT operator
Call Center Customer Service Representative
Alorica
Lafayette, IN
07.2017 - 11.2018
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers on promotions to enhance sales
- Documented and detailed calls and complaints using call center’s CRM database
Customer Service Representative
Kohl’s
Lafayette, IN
01.2016 - 07.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers by answering questions and fulfilling requests
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Education
Associate of Business Administration - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN05.2020
Technical Certificate - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN03.2017
GED - General Studies
Lara Adult Resource Academy
Lafayette, IN12.2013
Skills
- Project scheduling
- Customer service
- Workload management
- Strategic planning
- Accurate glass inventory management
- Shower enclosure dimensioning
- Conflict resolution
- Project coordination
- Strong work ethic
- Data entry
- Verbal and written communication
- Accounts receivable
- Invoice processing
- Payment tracking
- Microsoft Outlook, Word and Excel
Timeline
Project Administrator
Godby Hearth & Home
11.2021 - Current
Scheduling Specialist
Bone Dry Roofing Inc
06.2020 - 10.2021
Pit Operator
Amazon
02.2019 - 05.2021
Call Center Customer Service Representative
Alorica
07.2017 - 11.2018
Customer Service Representative
Kohl’s
01.2016 - 07.2017
Technical Certificate - Business Administration
Ivy Tech Community College of Indiana
Associate of Business Administration - Business Administration
Ivy Tech Community College of Indiana
GED - General Studies
Lara Adult Resource Academy