Dyan Brown
Allentown
Summary
Dynamic retail professional with extensive experience at Walmart, excelling in team leadership and customer service. Proven track record in optimizing operations and enhancing customer satisfaction through effective staff management and strategic decision-making. Skilled in inventory management and fostering a positive work environment, driving performance improvements and operational efficiency.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Walmart
02.2007 - 01.2012
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new team members on best practices and company policies.
- Oversaw inventory management, ensuring stock levels met demand while minimizing shrinkage.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Conducted regular performance evaluations, providing constructive feedback to staff for professional growth.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Retail Department Manager
Walmart
01.2000 - 02.2007
- Trained and mentored team members to enhance performance and customer service skills.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
Warehouse Worker
American Mail-well Envelope
08.1995 - 01.2000
- Collaborated with team members to streamline order fulfillment processes
- Maintained cleanliness and organization of work areas to comply with safety standards
- Trained new employees on equipment operation and safety protocols
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Education
No Degree -
Catasauqua High School
Catasauqua, PASkills
- Customer service
- Money handling
- Team leadership
- Team motivation
- Decision-making
- Staff management
- Retail operations
- Staff supervision
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Retail operations management
Timeline
Assistant Manager
Walmart
02.2007 - 01.2012
Retail Department Manager
Walmart
01.2000 - 02.2007
Warehouse Worker
American Mail-well Envelope
08.1995 - 01.2000
No Degree -
Catasauqua High School