Hi, I’m
Dyan Dalton
Auburn,CA
Summary
Driven and resourceful administrative professional with extensive experience assisting high-achieving executives and organizations. Successfully manages high-volume workloads in rapidly changing environments. Dependable and quick-learning team player with effective communication and organization skills.
Overview
19
years of professional experience
1
Certification
Work History
Splunk, Inc.
Senior Sales Operations Analyst
07.2015 - 01.2024
Job overview
- Boosted efficiency by streamlining multiple processes.
- Assisted in the development of company sales policy.
- Enhanced data quality.
- Managed the design and development of the internal team portal.
- Collaborated with cross-functional teams to resolve issues that were impeding the sales process.
- Improved the quality and response time to case submission with enhanced request options.
- Managed ownership of accounts and sales assignments in SFDC.
- Analyzed customer data information to identify opportunities and areas for data improvement.
- Provided ongoing training for employees both onshore and off-shore.
- Playbook creation.
- Managed key customer account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
- Implemented territory realignment plans.
- Account data specialty with Public Sector sales theater.
Splunk Inc.
Executive Assistant to SVP of Field Operations
12.2014 - 07.2015
Job overview
- Managed all executive communication, with 100+ requests coming in daily.
- Coordinated all travel, both domestic and international.
- Liaison for all customer visits to the Executive Briefing Center. Scheduling meeting events, catering, and customer needs while on campus.
- Reduced executives' workload through effective vetting of all meeting requests.
- Increased accuracy in expense reporting by meticulously tracking receipts and reconciling all expenditures weekly.
- Maintained strict confidentiality while handling sensitive information, both company and personal data.
- Ensured seamless event attendance for conferences, meetings, and presentations with meticulous attention to detail in logistics coordination. Both remote and onsite.
HP Software
Administrative Team Manager
08.2012 - 12.2014
Job overview
- Managed Administrative Assistant team of 12 direct reports.
- Top rated manager in HP Software.
- Interviewed, recruited and onboarded new staff.
- Delivered performance reviews, recommending additional training or advancements.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Supported company enablement events with over 1500+ attendees. Support included project management of registration, supplies, and on-site support.
- Created a new process for new sales team members, ensuring a faster onboarding period.
- Built a goal-setting model and hosted sessions to help company admins build goals specific to the administrative assistant's role.
HP Software
Executive Assistant to VP of America Sales
03.2008 - 08.2012
Job overview
- Managed all executive communication.
- Acted as liaison for all customer visits to the Customer Briefing Center.
- Managed all war-room activity and scheduled daily reporting of team numbers to management.
- Scheduled all quarterly business reviews and oversaw the collection of materials that were to be presented.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Cisco Systems, Inc.
Executive Assistant to SVP of WW Operations
07.2005 - 10.2007
Job overview
- Managed all executive communication of 100+ messages a day.
- Organized large volume of travel, both domestic and foreign.
- Liaison for all customer visits to the Executive Briefing Center. Scheduling meeting events, catering, and all customers' needs.
- Managed data collection for distribution in the monthly organizational meetings the SVP hosted.
- Prepared and edited presentations.
- Provided professional administrative support during board meetings.
- Processed all expenses for reimbursement weekly.
Skills
- Professional
- Meticulous Attention to Detail
- Effective Communication
- Cross-functional Collaboration
- Administrative Management
- Meeting and Event Planning
- Database Management
- Facilities & Office Management
- Project Management
- Advanced MS Office Suite user
- Advanced SalesForce user
- Advanced Smartsheet user
Certification
- Project Management Certificate from UC Berkeley Extension Program
- AI Certification (In Process)
- Alteryx Certification (In Process)
Timeline
Senior Sales Operations Analyst
Splunk, Inc.
07.2015 - 01.2024
Executive Assistant to SVP of Field Operations
Splunk Inc.
12.2014 - 07.2015
Administrative Team Manager
HP Software
08.2012 - 12.2014
Executive Assistant to VP of America Sales
HP Software
03.2008 - 08.2012
Executive Assistant to SVP of WW Operations
Cisco Systems, Inc.
07.2005 - 10.2007