Dyan Jae

Companies include: Assured Storage, Storage Asset Management, CubeSmart

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Kept accurate records of all resident and tenant correspondence.
• Participated in ongoing professional development opportunities to remain informed of best practices within the property management industry, thereby ensuring optimal performance in the role of Resident Relations Representative.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Collaborated with property management to ensure all units met quality standards and addressed repair needs proactively.
• Collaborated closely with property management teams to ensure seamless lease transitions, enhancing overall resident satisfaction.
• Maintained accurate records of tenant information, lease agreements, and maintenance history using property management software systems.
• Collaborated with property management teams to address maintenance issues promptly, maintaining optimal living conditions for tenants.

• Reviewed and selected artist and songwriting submissions for publishing, music contests and film.
• Coordinated demo pre-production information for studio recordings.
• Selected and compiled songs for special music compilations.
• Assisted artists and songwriters in all areas.
• Responsible for uploading music compilations to Tunecore, Startune Records, FileMaker Pro and more.
• Compiled timely reports for Creative Director and CEO.
• .Worked with various Nashville recording studios and producers.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in a fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.

General business: Dollar General, Caterpillar; HealthSpring, Walgreens, Comdata, State of TN, divisions of Attorney General and TennCare, Warby Parker, Ingram Industries and more.

• Various projects: Marketing, Legal Assistant, Medicare Insurance, Quality Control, Administrative, etc.

Music and Entertainment: The Nashville Symphony, EMI CMG, Loeb and Loeb, Warner Music, Bella Women's Network, ABC TV s 'Nashville first season), Indie movie 'The Wait Room' and more.

• Various roles: Dir. of Programming, Publishing, Box office ticket sales, Marketing, Co-producer, Casting company and more.

• Shawnee Press, Nashville - Project Manager and Executive Assistant to the President.
• EMI Music/Capitol Records, Atlanta - Artist Development and Marketing.
• WHSG TV, Atlanta - Station Manager
• Olympic Games, Atlanta - Transportation Manager
• Other positions include Regional Administration, Digital Equipment Corp. and Corporate RE Concierge, The Landmarks Group.