Dyan Simmons
Mesa,AZ
Summary
Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over 32 years experience in the Travel Industry.
Overview
22
22
years of professional experience
Work History
Relationship Manager
American Express
Phoenix, AZ
02.2000 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Contacted customers about potential service upgrades, newcard services and account changes.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Education
Communications
Washington State University
Pullman, WA06-1975
Skills
- Customer Service
- Service Assistance
- Portfolio Growth
- Customer Education and Consulting
Timeline
Relationship Manager
American Express
02.2000 - 03.2022
Communications
Washington State University