Dyan Winchell
Elbert,CO
Summary
Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.
Overview
37
37
years of professional experience
Work History
Quality Control Inspector
Master Magnetics
08.2011 - 08.2023
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Resolved customer complaints by investigating problems and developing solutions.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Provided technical support to production personnel.
Jewelry Sales Associate
Kohl's Department Stores, Inc
01.2004 - 08.2011
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Completed store opening and closing procedures as per company guidelines.
Waitress
Trail Dust Steak House
10.1991 - 05.1999
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Representative
AMR Combs
08.1986 - 08.1991
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity
Education
High School Diploma -
Rangeview High School
Aurora, CO05.1985
Skills
- Quality Control Analysis
- Dial Calipers
- Collect Samples
- Microsoft Excel
- Process Validation
- Inspection Protocols
- Microsoft Outlook
- Precision Measuring Instruments
- Production
- Use Testing Equipment
- Testing Data Documentation
Timeline
Quality Control Inspector
Master Magnetics
08.2011 - 08.2023
Jewelry Sales Associate
Kohl's Department Stores, Inc
01.2004 - 08.2011
Waitress
Trail Dust Steak House
10.1991 - 05.1999
Customer Service Representative
AMR Combs
08.1986 - 08.1991
High School Diploma -
Rangeview High School
Similar Profiles
Angela MillerAngela Miller
Warehouse Worker at Master MagneticsWarehouse Worker at Master Magnetics
Kaleb DisneyKaleb Disney
Engineers Assist at CK MagneticsEngineers Assist at CK Magnetics
Cameron HaydenCameron Hayden
Quality Manager at Agile MagneticsQuality Manager at Agile Magnetics