Dyana Dokos
Denver,CO
Summary
Results-driven professional with a commitment to quality and accuracy in data management. Strong background in auditing documentation and ensuring compliance standards are met. Quick learner with effective communication skills and a solid work ethic.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Business Office Associate
CarMax
Littleton, CO
05.2025 - Current
- Conduct audits of completed deals to ensure accuracy.
- Prepare DMV packets and enter data into Vitu (Drives system) for vehicle titling and registration.
- Maintain vehicle titles and reassign as necessary.
- Handle multiple payment methods, ensuring accurate cash distribution and deposit preparation.
- Deliver excellent customer service throughout sales and appraisal processes.
- Manage paperwork for retail and wholesale auto sales, including lienholder communication.
- Prioritize tasks effectively in a deadline-driven environment while maintaining attention to detail.
- Ensure compliance with company policies and industry regulations.
Planner, Access management Organization
Lumen Technologies, Inc. (formerly CenturyLink and Level 3 communications)
Broomfield, CO
01.2018 - 11.2023
- Resolved high volumes of dispute and inquiry cases through effective troubleshooting and problem solving.
- Collaborated with cross-functional teams to align objectives and achieve cost savings.
- Negotiated contracts with third-party vendors, securing competitive pricing and favorable terms.
- Documented case actions and resolutions to improve knowledge sharing and enhance efficiency.
- Managed day-to-day operations in both team settings and remote environments, ensuring consistent performance.
Partner/Sales Support Manager (PSM), Sales organization
Level 3 Communication LLC
Broomfield, CO
04.2016 - 01.2018
- Managed customer order lifecycle from quoting to billing, ensuring seamless transitions throughout.
- Tracked opportunities and order flow in Salesforce, resolving customer cases efficiently.
- Guided customers in utilizing self-service options and reporting via customer portal software.
- Resolved escalated issues with professionalism and empathy, achieving satisfactory outcomes.
- Maintained comprehensive knowledge of products, services, policies, and procedures.
- Utilized multiple systems for troubleshooting, problem-solving, account management, and billing inquiries.
Billing Systems Analyst, Finance
Level 3 Communications, LLC
06.2008 - 04.2016
- Ensured accurate data flow from order entry to invoicing through multiple systems utilization.
- Identified and resolved system errors by conducting root cause analysis on XML files.
- Facilitated monthly order processing to guarantee precise invoicing of products and services.
- Streamlined invoice generation by overseeing high-volume order workflow.
- Analyzed data for report processing by querying databases using SQL.
- Developed SQL queries to support database analysis and reporting.
- Performed post-conversion cleanup, auditing system data for accurate transfers.
Billing Coordinator, Finance
Level 3 Communications
05.2007 - 06.2008
- Reduced billing errors through thorough review, investigation, and reconciliation of discrepancies.
- Collaborated with cross-functional teams to ensure accurate and timely billing for all services.
- Addressed customer inquiries and disputes daily via ticketing system, ensuring prompt resolutions.
- Managed challenging situations with dissatisfied customers while maintaining professionalism.
- Trained new team members on billing procedures to facilitate smooth organizational transitions.
- Oversaw monthly invoicing cycles, ensuring timely distribution of invoices.
Education
High School Diploma -
Alameda High School
Lakewood, COcourse certificate - Bookkeeping Basics
Intuit
OnlineSkills
- Billing procedures
- Salesforce CRM expertise
- Microsoft Office proficiency
- Problem-solving
- Vehicle titling
- Cash handling experience
- Notary services
- DMV documentation
Certification
Colorado Notary
ID- 20254023855
Term expire date- 06/30/2029
ID- 20254023855
Term expire date- 06/30/2029
Timeline
Business Office Associate
CarMax
05.2025 - Current
Planner, Access management Organization
Lumen Technologies, Inc. (formerly CenturyLink and Level 3 communications)
01.2018 - 11.2023
Partner/Sales Support Manager (PSM), Sales organization
Level 3 Communication LLC
04.2016 - 01.2018
Billing Systems Analyst, Finance
Level 3 Communications, LLC
06.2008 - 04.2016
Billing Coordinator, Finance
Level 3 Communications
05.2007 - 06.2008
High School Diploma -
Alameda High School
course certificate - Bookkeeping Basics
Intuit