Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Dyana Mezquita

Fort Riley North,KS

Summary

Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in team leadership and workflow optimization. Enhanced employee retention through effective staff management and training initiatives. Skilled in problem-solving and customer service, consistently achieving timely project delivery while maintaining budgetary constraints. Bilingual in Spanish, fostering inclusive communication.

Overview

6
6
years of professional experience

Work History

Operations Manager

CVS Pharmacy
07.2020 - 01.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding, and training of new hires to fulfill business requirements.
  • Managed budgets effectively, consistently delivering projects on time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives to upskill the workforce to meet dynamic industry demands.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.

Assistant Manager

Sears
01.2019 - 06.2020
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Cashier

Marshalls Department Store
08.2018 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Elsik High School
Houston, TX
06-2020

Skills

  • Problem-solving
  • Team leadership
  • Customer service
  • Staff management
  • Workflow optimization
  • Spanish translation

Timeline

Operations Manager

CVS Pharmacy
07.2020 - 01.2025

Assistant Manager

Sears
01.2019 - 06.2020

Cashier

Marshalls Department Store
08.2018 - 12.2018

Elsik High School

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Dyana Mezquita