Dyana Morales

Work History

Coach

Cheer, KidzToPros

12.2022 - Current

Coach K through 6th grade beginner cheer for Twin Rivers Unified School District
Building Self esteem and confidence for younger students who want to pursue cheer in upcoming years
Scheduled and organized team events, dinners and field trips to cultivate relationships and build rapport

Office Manager

Diversified Northwest, INC CLOSED

01.2018 - 07.2021

Included handling all general office tasks such as California business license, City license and permits, compliance with regulations applicable to field of work, clean up and organization-working few days a week in yard, training crew to park trailers and trucks orderly
This included working out in shop and frequently in field doing USA markings or just making shop safe
Receipt logs and reconciliation, shopping for office, travel arrangements, correspondence and reporting to headquarters bi-weekly and monthly
Heavy human resources such as on-boarding, change in relationship (termination), write-ups, Work Comp injuries from start to finish
Personally wrote Injury Illness Prevention Program for California office with special attention to Heat Illness
Organized and provided training to the employees on essentials of the job during hot weather season and the expectation of management in relation to their role during summer and days of high heat
Developed new training for employer mandates
Daily operations improved 100%
Maintained computer and physical filing systems
Created, maintained and updated filing systems for paper and electronic documents
Oversaw office inventory activities by ordering and stocking once shipment received
Updated reports, managed accounts, and generated reports for company database
Developed and maintained successful relationships with vendors, suppliers and contractors
Managed office operations

Worker Compensation Non - Attorney Hearing Representative

Robert Half Corporation Adelberg Associates Med-Legal Medical Group

01.2011 - 01.2014

This assignment required working independently with minimal or no supervision
Appearances before The Administrative Law Judge at Worker' Compensation Appeals Board on behalf of Lien Claimant and or the unrepresented Injured Worker were set based on best judgement or the inability to resolve fee dispute with insurer (Defendant) at end of claim
All documents to place cases on calendar were filed electronically through EDEX EAMS system and served
Responsible for preparation of bill particulars, demand letters and pretrial negotiations in attempt to settle without hearing
Prepared own pretrial briefs, exhibits, and have cross examined the witness twice
Overall success rate collecting on closed, settled, or stipulated claims over 20 years old, on this 40 month project came to 90% of the outstanding money recouped
Assessed penalty and interest, even if less than hundred dollars
Evaluated fairness of trials to identify and remove bias and protect rights of every involved party
Evaluated physical and digital records, testimony and reports in order to weigh both support and opposition to proposals.
Completed in-depth evaluations based on detailed data provided by Opposing Counsel
Articulated opinions and binding decisions through public presentations and written documentation
Collected public input on proposed changes and gave appropriate weight to provided opinions

Administrative Assistant/Collections

Liliana Loofbourow Spanish Translator

11.2009 - 12.2010

Referred to Liliana through Alivio and Montenegro to provide collection services and general administrative services
Reviewed accounts for outstanding bills and invoices to begin dialogue
Decision to file liens on accounts were made in conjunction with many factors of the case and whether carrier was insured or not
Successful in collecting 90% of outstanding balances on liens without hearings
Answered multi-line phone system, routing calls, delivering messages to staff
Executed record filing system to improve document organization and management

Lien Negotiator/Collections

Westshore Lien Management

05.2009 - 11.2009

As Billing and Collections Lead, caseload assigned was two closed facilities with revenue still outstanding and five practitioners still actively in business Chiropractic, Pain Management, Occupational Medicine, General Practice and two facilities were Urgent Care Clinics and Occupational Medicine Clinic
Heavy accounting and reconciliation done page by page audit for ledger errors, mathematical errors, and penalty and interest due
Demand letters compiled and sent with proper service and dialogue for negotiations with attempt to settle without hearing all done with full authority granted
Facilitated successful negotiations, constructing complex financial rate structures and drafting contract language
Liaised with different departments to coordinate information and data gathering for contract development
Managed assigned contracts throughout life cycle, identifying need for and implementing amendments, renewals, terminations and other necessary contractual actions
Prepared product proposals, contract terms and conditions and document modifications

Housekeeper

Molly Maid

11.2008 - 03.2009

Full and Complete cleaning service - self-employed contract
Specialty service: introduced, contracted, and implemented With Molly Maid for hard water removal of kitchen and bathroom fixtures, toilets and tiles
Disinfected and mopped bathrooms to keep sanitary and clean
Maintained clean and comfortable environments in residential homes by vacuuming, cleaning windows, and dusting

Administrative Assistant

Outpatient Clinic, Martins Achievement

04.2007 - 06.2008

This position required primary front desk coverage
Provided secretarial support to outpatient service counselors evenings and management support during day
Led and conducted "in-service" on proper documentation within file
Devised cash sheet for collections of co-pays and payments for their out -patient evening groups
Typed correspondence letters editing for syntax and error and using formal business letter format with font basics
Learned their services to provide excellent customer service when answering phone to better direct caller to right resource
Gave detailed information to callers on where to begin their process, fees for services, and direct phone numbers to provider contacts
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Restocked supplies and placed purchase orders to maintain adequate stock levels
Executed record filing system to improve document organization and management
Scheduled office meetings and client appointments for staff teams
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient

Medical Transcriber

Montenegro Transcription Services

05.2006 - 12.2007

Participated in production of Worker Compensation progress reports, IME reports, New Patient evaluations, AME Reports, personal letters, Final Reports and any dictation on the recorder
Dictation was done by Dragon Sony digital voice files in the field of Occupational Medicine for Alivio Medical Group
This was second job at night for Alivio, Mark Diaz M.D.
Additionally, assisted with outside billing for Martel Eye Group
Recorded information using word processing, dictation and transcription software and equipment.
Maintained security and privacy of records to protect patients and providers
Demonstrated excellent skills to understand diverse accents and dialects
Worked cohesively with physicians and other clinical staff to complete transcriptions
Accurately documented medical dictation to patient care records

Assistant Hearing Representative

Alivio Medical Group

07.2004 - 08.2007

Requirement for sensible decision making while protecting financial interest of practice is number one priority
Heavy phone dialogue and calendaring of upcoming cases
Proficient in completion of forms; DMV, PERS, FMLA, FCE, RAILROAD, SCERS, PERS and many others
Custodian of Records expert and handler with all areas of confidentiality respected and adhered to
Preparation of demand letters, bill particulars, and all correspondence for settlement
Evaluated fairness of trials to identify and remove bias and protect rights of every involved party
Evaluated physical and digital records, testimony and reports in order to weigh both support and opposition to proposals
Completed in-depth evaluations based on detailed data provided by Defense Attorney and other individuals
Articulated opinions and binding decisions through public presentations and written documentation
Collected public input on proposed changes and gave appropriate weight to provided opinions

Office Manager/Billing Lead

Chiropractic Health Services

02.2004 - 02.2005

Referred to Dr. Braddock by Professional Chiropractic Associates to provide practice management advice showing font desk how to maximize reimbursement by using proper CPT codes
Conducted training on proper bill runs and how properly doing runs will affect numbers favorably
Bookkeeping and accounting, posting of payments
Position was second job to Professional Chiropractic Associates
Created, maintained and updated filing systems for paper and electronic documents
Updated reports, managed accounts, and generated reports for company database
Developed and maintained successful relationships with insurance carriers, Attorney's, and patients
Oversaw office inventory activities by ordering and stocking
Managed office operations while scheduling appointments for department managers

Office Manager/Senior CA /Billing

Professional Chiropractic Associates

07.2003 - 07.2004

A/R posting, billing and collections, report aging, correspondence by self-compiled letters, and practice during fee dispute
Bank reconciliations, insurance, eligibility, and authorizations with appearances at WCAB on any liens when needed
Trained Doctor on how to use their computer software for Chiropractic offices
Maintained computer and physical filing systems
Created, maintained and updated filing systems for paper and electronic documents
Updated reports, managed accounts, and generated reports for company database
Developed and maintained successful relationships with vendors, suppliers and contractors
Oversaw office inventory activities by ordering and stocking
Managed office operations

Light Room Technologist

Radiological Associates of Sacramento

03.2001 - 03.2002

Responsibilities in this position required clerical support between two offices one block apart
Independently worked night and weekends proving self-motivated, hanging various films such as mammography films, MRI, CT, scans and plain view films
Acknowledged for above average performance in hanging these films and was handed responsibility of weekly Pediatric Oncology Tumor Board Rounds of interesting cases
These cases were brought in by families from around the world thus, they would be in foreign language and hanging them in proper sequence relating to body planes for reading purposes
Hanging them by visual appearance based upon the nature of the illness and body part affected was the method of choice to get it at least close to the Radiologists preference
Chief Radiologist awarded me the title of "The Edwardian" for successfully accomplishing the hanging of these films for rounds
Coordinated inventory supplies and equipment to maximize team productivity
Managed reporting and documentation for a safe and compliant environment with high-quality, efficient approach
Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning

Patient Care Coordinator

Sutter Gastroenterology

01.2000 - 02.2001

Cash drawer balancing, insurance eligibility, scheduling, bank reconciliation. Main focus of position was to collect co-pays and go through instructions for procedures with patients as necessary
First phone pickup and first person patient saw when coming through door. Handled cash payments and balancing it out on paper at end of day
Maintained confidentiality of patient data and condition to safeguard health information
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
Worked closely with patients to deliver excellent and direct individualized patient care
Delivered excellent patient experiences and direct care

Billing & Collections Senior Level

Gibson Chiropractic

04.2000 - 08.2000

A/R posting, billing and collections, report aging, insurance eligibility, authorizations, and insurance runs, weekly
At this office learning office processes required reading manual, taking it home every night and weekend
Efforts removed jumbled disorganized billing system to more organized practical billing system with sensible methods
Used data entry skills to accurately document and input statements
Responded to customer concerns and questions on daily basis
Audited and corrected billing and posting documents for accuracy
Handled account payments and provided information regarding outstanding balances
Monitored outstanding invoices and performed collections duties

Insurance Billing / Back Office Medical Assistant

Sacramento Colon and Rectal Surgery

01.1999 - 01.2000

Insurance run, heavy phones and triage, insurance eligibility and authorizations surgery scheduling advice nurse
Endoscopy assisting with sterilization of scopes and exam room cleanup complete with stocking up on supplies
Patient instructions on how to prep for surgery by way of 15 minute liquid clean out and speech of what to expect
Very detailed and informative with time spent with patient going over surgery
Post op follow up and triage for wound care was done for each patient with no lapse
Ordered prescription refills on behalf of existing office patients.
Assisted office manager with tracking inventory and restocking examination rooms and stations.
Placed laboratory tests and scan results in EMR for provider review
Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment
Created new patient charts and scanned documentation before and after appointments into EHR system
Ordered prescription refills on behalf of existing office patients
Assisted office manager with tracking inventory and restocking examination rooms and stations
Placed laboratory tests and scan results in EMR for provider review

Summary

Overview

Work History

Coach

Office Manager

Worker Compensation Non - Attorney Hearing Representative

Administrative Assistant/Collections

Lien Negotiator/Collections

Housekeeper

Administrative Assistant

Medical Transcriber

Assistant Hearing Representative

Office Manager/Billing Lead

Office Manager/Senior CA /Billing

Light Room Technologist

Patient Care Coordinator

Billing & Collections Senior Level

Insurance Billing / Back Office Medical Assistant

Education

Certified in Surgery Technologist -

Certified in Medical Assistant -

High School Diploma - General Education

Skills

Affiliations

Timeline

Additional Information

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