Dyana Lee-Daniel

As the Executive Assistant to the Managing Director, I consistently demonstrated exceptional communication skills, strong organizational abilities, and a proactive approach to managing my client's calendar, communications, and travel arrangements. Through my attention to detail, resourcefulness, and proficiency in graphic design, I enhance the efficiency and effectiveness of my client's daily operations and contribute to the overall success of the organization.

My responsibilities included:

• Providing comprehensive support, ensuring smooth and efficient daily operations, and facilitating execution of strategic initiatives
• Managed clear and consistent communication on behalf of the Managing Director, including drafting and proofreading emails, correspondence, and other written communications to internal and external stakeholders
• Maintained and organize the Managing Director's calendar, proactively scheduling and coordinating meetings, appointments, and events, considering priorities, availability, and potential conflicts in both my client's personal and business life
• Coordinated and arranged complex travel itineraries and accommodations, including flights, hotels, transportation, and visas, considering logistics, preferences, and budgetary guidelines
• Occasionally contributed to graphic design and pitch deck creation, leveraging software and design tools to create visually appealing and impactful presentations that align with the company's vision and brand standards
• Conducted research and gathered information on various topics as requested, providing comprehensive reports and summaries to support decision-making and informed discussions
• Collaborated with other members of the executive team and various departments, fostering positive working relationships, ensuring effective coordination, and contributing to the overall success of the organization
• Maintained the highest level of professionalism, confidentiality, and discretion in handling sensitive and confidential information.

As a contracted Virtual Assistant with The Virtual Gurus, I delivered exceptional support to a diverse range of clients, tailored to their unique requirements.

My expertise spans across multiple domains, including executive assistance, office administration, bookkeeping, CRM management, account management, marketing, research, calendar management, email/inbox management, appointment scheduling, travel planning and booking, invoicing, payment processing, finance reconciliation, and various other administrative tasks vital to seamless operations.

In my previous role with LIMIVEX, I held the responsibility of managing LinkedIn messaging on client profiles, strategically engaging with potential customers, and leveraging the CRM system to capture pertinent customer information. A key aspect of my role involved facilitating seamless communication and relationship-building between potential customers and our esteemed clients. By leveraging my strong interpersonal and communication skills, along with my ability to navigate CRM systems and calendars, I played a vital role in enhancing lead generation, cultivating fruitful customer relationships, and contributing to the growth and success of the organization.

As a contracted freelance Virtual Assistant with Time Etc, I provided comprehensive support to a diverse clientele, catering to both ongoing clients with daily responsibilities and one-time tasks. My role entailed adapting to each client's unique needs and requirements, showcasing my versatility and adaptability in various areas of expertise. Within my engagements, I excelled in email management, ensuring timely and efficient handling of client correspondence while maintaining high levels of organization and prioritization. I demonstrated proficiency in data entry, accurately inputting and managing critical information to support seamless operations and decision-making processes

In addition, I successfully managed social media platforms on behalf of clients, strategizing content, scheduling posts, and engaging with target audiences to enhance brand visibility and drive engagement.

I showcased my technical acumen through proficient data transfer, facilitating the smooth transfer of information between systems and platforms

As part of my responsibilities, I also generated comprehensive reports, providing valuable insights and analysis to support informed decision-making

Beyond these key responsibilities, I have tackled numerous other tasks across administrative functions, exhibiting adaptability, problem-solving skills, and a commitment to delivering high-quality results

My work as a Virtual Assistant with Time Etc has not only strengthened my core skills but also honed my ability to understand and cater to diverse client needs.

Social Sin Q is a social media management agency based out of London. My role with them as an account manager included being the main line of communication between our clients and the company.

I was responsible for handling any customer service needs, onboarding new clients to our platform, and communicating between the team and clients. When onboarding a new client, I was responsible for handling sensitive information (such as usernames and passwords) and properly integrating their accounts to our management platform while keeping open communication between both the team and client.

I was also responsible for relaying information from the client to the appropriate areas of the team (such as billing, content, blog writing, HR, etc) and handling monthly analytics reports.

As a dedicated server, I consistently delivered exceptional service, prioritizing guest satisfaction and working collaboratively with the team to create a memorable dining experience. Through my strong communication skills, attention to detail, and ability to multitask in a fast-paced environment, I contributed to the success of the establishment and cultivated lasting relationships with guests.

Responsibilities:

• Greeted and seated guests in a courteous and welcoming manner, providing menus and answering initial questions
• Presented and explained menu items, daily specials, and beverage options, making recommendations based on guest preferences and dietary restrictions
• Took accurate orders promptly and efficiently, ensuring special requests were communicated effectively to the kitchen staff
• Collaborated with the kitchen team to ensure timely and accurate food delivery, monitoring food quality to meet or exceed guest expectations
• Provided attentive table service throughout the dining experience, ensuring guest needs were anticipated and promptly addressed
• Offered beverage recommendations and promptly refilled glasses
• Processed payment transactions, handling cash, credit cards, and electronic payment methods accurately and securely
• Maintained cleanliness and organization of assigned work area, including tables, chairs, and service stations
• Collaborated with colleagues and management to ensure a smooth and efficient service flow, supporting a positive team environment
• Demonstrated excellent knowledge of menu items, including ingredients, preparation methods, and potential allergens
• Adhered to all health and safety regulations, including proper food handling and sanitation practices
• Handled guest inquiries, concerns, and complaints professionally and effectively, aiming to resolve issues promptly and maintain guest satisfaction

• Managed inbound sales and service calls, effectively identifying customer needs and offering tailored insurance products to align with their specific requirements and budgetary considerations
• Utilized CRM systems to maintain accurate and up-to-date customer information, ensuring efficient tracking of leads, appointments, and sales activities
• Demonstrated exceptional sales skills by effectively closing deals, surpassing targets, and contributing to the team's overall sales goals
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• Strategically collaborated with team members to develop and implement sales strategies, fostering a collaborative and high-performance work environment
• Assisted in setting appointments and coordinating schedules to optimize sales opportunities and streamline customer interactions
• Provided exceptional customer service throughout the sales process, promptly addressing inquiries, resolving concerns, and ensuring customer satisfaction
• Maintained thorough knowledge of insurance products and industry trends to effectively educate customers and recommend suitable coverage options
• Adhered to regulatory and compliance guidelines, ensuring ethical and responsible sales practices
• Note: Resigned early due to maternity leave, displaying dedication to personal and family priorities while maintaining a strong work ethic and contributing positively to team performance.

• Proactively developed leads and cultivated a robust network of potential clients, leveraging various channels such as referrals, networking events, and community outreach
• Scheduled and conducted appointments with clients to understand their insurance needs and financial goals, utilizing a customer-focused and needs-based review process
• Employed comprehensive product knowledge to educate customers about a range of insurance options and financial services, tailoring recommendations to their specific circumstances
• Utilized multi-line phone systems and ECRM management systems to efficiently manage customer interactions, ensuring accurate and timely follow-up on inquiries and providing exceptional service
• Collaborated closely with team members and the agent to strategize and execute sales and marketing initiatives, working collectively to meet individual and team sales goals
• Actively participated in ongoing training and professional development programs, staying up-to-date with industry trends, product updates, and regulatory changes
• Maintained meticulous records of customer interactions, policy information, and sales activities in accordance with company policies and compliance standards
• Demonstrated exceptional communication, negotiation, and problem-solving skills to address customer concerns, resolve issues, and ensure high levels of customer satisfaction
• Cultivated strong relationships with clients, establishing a foundation of trust and loyalty through consistent delivery of personalized and reliable service
• As an insurance agent for State Farm, I consistently leveraged my expertise in insurance products and financial services to provide valuable solutions for customers
• Through my customer-focused approach, strategic collaboration with the team, and commitment to exceeding sales and marketing goals, I contributed to the success of the agency and maintained long-term client relationships.

As the lead cashier and sales associate at Kate Spade, I consistently delivered exceptional customer service by leveraging my product knowledge, creativity, and attention to detail to enhance the overall shopping experience. Through my strong communication skills, ability to operate POS systems, and commitment to maintaining a visually appealing store environment, I contributed to the success and reputation of the brand.

Some of my responsibilities included:

• Delivering exceptional customer service by actively engaging with customers, providing expert knowledge about products that aligned with their needs, preferences, and personal style
• Utilized a customer-centric approach to create personalized shopping experiences, offering recommendations and styling suggestions to enhance customer satisfaction
• Effectively managed multi-line phone systems, promptly addressing inquiries, assisting with product availability, and providing assistance to ensure a seamless shopping experience
• Operated Point of Sale (POS) systems with precision, processing cash and credit card transactions securely, accurately handling financial transactions, and capturing customer information for follow-up and relationship building
• Maintained a clean and organized store environment, ensuring merchandise displays were visually appealing, well-stocked, and adhered to corporate standards
• Demonstrated creativity and in-depth product knowledge to showcase merchandise and create aesthetically pleasing store displays, aligning with corporate styling guidelines
• Collaborated with team members to achieve sales targets, strategizing and implementing initiatives to drive store revenue and meet or exceed individual and team goals
• Assisted in training and mentoring new sales associates, sharing product knowledge, sales techniques, and customer service best practices to promote a cohesive and high-performing team
• Actively participated in product knowledge sessions and training programs to stay updated on new collections, fashion trends, and brand initiatives
• Fostered strong relationships with customers, cultivating repeat business and promoting brand loyalty through personalized service and exceptional attention to detail.

With Your Choice Senior Care, I excelled in managing the coordination of care services, prioritizing client well-being, and maintaining a high level of employee engagement. Through my dedication, compassion, and ability to handle complex scheduling and caregiving situations, I contributed to the successful delivery of personalized care to clients and the overall efficiency of the organization.

My responsibilities included:

• Managing office phones during business hours, effectively handling client and employee inquiries and concerns, providing prompt and compassionate assistance
• Demonstrated commitment to client and employee satisfaction by taking on-call hours outside of regular office hours, promptly addressing urgent inquiries and resolving issues to ensure uninterrupted care services
• Coordinated scheduling for clients and employees on a week-to-week and day-to-day basis, strategically matching availability and skills to best meet the unique needs of each client while ensuring employee satisfaction and coverage
• Conducted hiring and management of employees, including recruitment, interviews, onboarding, training, and performance evaluations, fostering a supportive and high-performing caregiving team
• Displayed flexibility and dedication to client well-being by stepping in as a caregiver when needed to cover shifts due to last-minute care requirements or employee call-outs
• Collaborated with clients, their families, and healthcare professionals to assess care needs, develop individualized care plans, and make necessary adjustments as circumstances evolve
• Monitored and documented client progress and care activities, ensuring accurate and up-to-date records to support effective care coordination and evaluation of services
• Maintained open and effective communication channels with clients, their families, and employees, providing regular updates, addressing concerns, and offering guidance as needed
• Demonstrated strong problem-solving skills and the ability to adapt quickly to changing situations, prioritizing and managing multiple tasks in a fast-paced environment
• Adhered to company policies, industry regulations, and best practices to ensure quality care and compliance with relevant standards.