Jhoselyn Dyane Del Cid
Chalmette,LA
Summary
Ambitious and skilled with 5 years of customer service skills and technology experience, Interested in a company willing to help me grow my career.
Overview
4
4
years of professional experience
Work History
Assistant Front Office Manager
Intercontinental Hotels Group, Ihg
11.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Reviewed guests and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Housekeeping Supervisor
The Eliza Jane Hotel-The Unbound Collections Hyatt
04.2022 - 11.2022
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Front Desk Agent
The Eliza Jane Hotel-The Unbound Collections Hyatt
06.2021 - 04.2022
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities.
- Posting charges to appropriate guests accounts.
- Work with staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
- Maintain updated records of bookings and payments.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Waitress
Joey Jeanfreus's
01.2020 - 04.2021
- Ensured all guests received prompt and attentive service.
- Checked orders for quality and presentation standards.
- Work with a team to ensure that customers receive high quality of service, take orders carefully, take orders carefully, take customers food orders and monitor order delivery.
- Kept track of inventory to make sure the restaurant never ran out of kitchen supplies.
- Take phone orders for customers to make sure that their orders are taken correctly and make sure everything is ready before they arrive at the restaurant.
Education
Diploma -
Chalmette High School
Chalmette, LA05.2017
Skills
- Adaptable
- Organization
- Dedicated
- World doc, Excel and powerpoint skills
- Team oriented personality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Front Office Manager
Intercontinental Hotels Group, Ihg
11.2022 - Current
Housekeeping Supervisor
The Eliza Jane Hotel-The Unbound Collections Hyatt
04.2022 - 11.2022
Front Desk Agent
The Eliza Jane Hotel-The Unbound Collections Hyatt
06.2021 - 04.2022
Waitress
Joey Jeanfreus's
01.2020 - 04.2021
Diploma -
Chalmette High School
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