Dyani Bauza
Scranton,PA
Summary
Dynamic Training Associate at Neiman Marcus with a proven track record in developing impactful training programs that enhance product knowledge and customer service. Skilled in e-learning development and relationship building, I effectively coached new hires, driving performance improvements and aligning training with business objectives. Committed to fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Training Associate
Neiman Marcus
03.2023 - 04.2025
- Developed and delivered training programs to enhance staff product knowledge and customer service skills.
- Facilitated onboarding sessions for new employees, ensuring alignment with company culture and operational standards.
- Collaborated with management to identify training needs and align curriculum with business objectives.
- Created instructional materials and resources to support continuous learning initiatives within the team.
- Utilized data-driven approaches to evaluate the impact of training initiatives on employee performance metrics, informing future program enhancements.
- Coached new hires through their onboarding process, accelerating their integration into the workplace culture and performance expectations.
- Effectively managed multiple training projects simultaneously, ensuring timely completion and alignment with organizational goals.
Fulfillment Specialist
Walgreens Boots Alliance
07.2020 - 11.2022
- Processed and fulfilled customer orders efficiently, ensuring timely delivery of products.
- Managed inventory levels, conducting regular checks to maintain stock accuracy and availability.
- Operated fulfillment systems to track shipments and optimize order processing workflows.
- Collaborated with team members to streamline packing procedures, enhancing overall productivity.
Sales Associate
Sally Beauty Holdings Inc.
07.2020 - 06.2022
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to improve store aesthetics and accessibility.
- Operated point-of-sale systems efficiently during transactions, ensuring accurate cash handling.
- Collaborated with team members to achieve daily sales targets and customer satisfaction goals.
- Learned inventory management practices by tracking stock levels and assisting in restocking efforts.
- Demonstrated product knowledge to provide informed recommendations to customers and boost sales.
- Engaged in customer service training sessions to improve communication skills and service delivery.
- Adapted quickly to new procedures and technologies, contributing to streamlined operations within the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Medical Billing And Coding Specialist - Medical Billing/Coding
Florida Technical College
Orlando, FL02.2023
Skills
- Training evaluation
- E-learning development
- Facilitation techniques
- Training delivery
- Feedback analysis
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Active listening
- Relationship building
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Training Associate
Neiman Marcus
03.2023 - 04.2025
Fulfillment Specialist
Walgreens Boots Alliance
07.2020 - 11.2022
Sales Associate
Sally Beauty Holdings Inc.
07.2020 - 06.2022
Medical Billing And Coding Specialist - Medical Billing/Coding
Florida Technical College
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