Dyani Echevarria
Virginia Beach,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Registration Representative
Jordan Young Institute
09.2023 - 05.2024
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Scheduled daily appointments using computerized calendars.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Ensured positive first impression, greeting patients warmly and providing clear directions within facility.
Customer Care Representative I
Elevance Health (Remote)
07.2022 - 09.2023
- Handle Payments, Enrollment/Billing, Update Member Information, Handle Health Care Insurance Options For Members
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Brand Ambassador
Yay Lunch
04.2022 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Successfully sorted and packed food orders for private schools
- Delivered in a friendly and on-time manner
Shift Manager
Auntie Anne's
07.2017 - 04.2022
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored food quality and freshness throughout day.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Pharmacy Technician Extern
Walgreens
03.2019 - 05.2019
- Filled new and refill prescriptions, Assisted pharmacist with inventory, partial fills, and expired medication, Compounded medication and created syrups, Completed online prescription verifications, Closed the store and placed materials in proper spots
- Counted, measured and compounded medications following standard procedures.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations in all aspects of work performance.
- Maintained a clean, organized workspace to ensure the efficient operation of the pharmacy and compliance with safety standards.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Photographer/Sales Associate
Virginia Beach Aquarium
07.2016 - 07.2017
- Digitally edited photos to enhance appearance.
- Provided exceptional customer service throughout the entire interaction with customer from editing to selling final photos
Sales Associate
Citi Trends
08.2014 - 07.2016
- Greeted customers with friendly and enthusiastic manner
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate of Applied Science -
Stratford University
Virginia Beach, VA06.2019
Skills
- Prescription Processing
- Medical & Pharmaceutical Terminology
- Pharmaceutical Calculations
- Computer Knowledge
- Sales
- Management
- Customer Service/Customer Relations
- Inventory Management
- FDA Compliance
- Typing
- Pharmacy Technician Experience
- Food Service
- POS
- Shift Management
- Microsoft Word
- Cash Handling
- Compounding Medications
- English
- Customer service
- Delivery driver experience
- Phone etiquette
- Organizational skills
- Office experience
- Time management
- Insurance Verification
- Appointment Scheduling
- Data Entry
- Computer Proficiency
- Attention to Detail
- Active Listening
Relocation
- Chesapeake, VA
- Virginia Beach, VA
Timeline
Patient Registration Representative
Jordan Young Institute
09.2023 - 05.2024
Customer Care Representative I
Elevance Health (Remote)
07.2022 - 09.2023
Brand Ambassador
Yay Lunch
04.2022 - 05.2022
Pharmacy Technician Extern
Walgreens
03.2019 - 05.2019
Shift Manager
Auntie Anne's
07.2017 - 04.2022
Photographer/Sales Associate
Virginia Beach Aquarium
07.2016 - 07.2017
Sales Associate
Citi Trends
08.2014 - 07.2016
Associate of Applied Science -
Stratford University
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